Accelerate quote-to-cash success with a self-service hub driving adoption and automation
This solution is a unified self-service hub that helps customers onboard faster, learn proactively, resolve issues independently, and optimize quote-to-cash processes. This portal delivers a consistent self-service experience across subscriptions, billing, payments, and disputes, regardless of the SAP billing solution in use. With real-time integration, customers access the latest data to make faster, more informed decisions
Benefits
Launch quote-to-cash self-service journeys in weeks
Use preconfigured self-service journeys across account management, billing support, payments, renewals, and disputes, aligned to SAP best practices. Reduce design effort and rework and roll out a modern self-service experience faster.
Extend SAP quote-to-cash capabilities without rebuilding the portal
Add a customer-facing self-service layer that works with standard SAP business objects, application programming interfaces, and the SAP security model. Scale to new products and business changes while reducing cost to serve and improving customer experience.
Reduce billing queries and improve payment success
Enable customers to resolve common billing questions through guided self-service, including invoice clarification, charge explanations, and dispute initiation. Provide clear payment visibility and guided payment support flows to improve on-time payments and reduce support workload.
Features
Give Customers a Unified Subscription and Account view
Provide a single dashboard for active subscriptions, current balance, upcoming charges, and recent transactions. Customers can instantly understand what plan they are on and what they owe without raising a ticket or switching systems.
Provide Invoice Access and Downloadable Invoice Copies
Enable users to access current and past invoices through the portal. Invoices can be downloaded in a shareable, printable format for record keeping, and printed when needed.
Show Unbilled Charges before Invoicing
Give customers real-time visibility into unbilled charges before invoice generation, including usage-based charges and one-time fees. Improve cost transparency, reduce billing surprises, and support proactive spend control.
