Create a case summary using the email communications.

Name: SAP Service Cloud Version 2, Case Summary
Brand: SAP SE

Generate case summary from all the inbound and outbound interactions between the customer and service agent in a case and display the interaction summary to avoid scrolling through every interaction.

Overview

Quick Case History Review

Help service agents in quickly reading the entire history of customer cases when it is being handed over from one processor or team to another

Accurate Customer Query Resolution

Help service agents in appropriately answering customer queries and resolving it

Service Agent Efficiency

25% improvement in service agent productivity

First-Call Resolution Increase

10% increase in first-call resolution rate

Details

Solution type

AI Feature

Plans and pricing

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Details:
- AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.
Payment methods:
- Click on “Activate with AI Units” to enable this AI Feature.