Build intelligent service operations with enterprise remote access and support

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Empower your service agents to troubleshoot and resolve issues more quickly and work remotely by connecting to any device or smart product, anywhere, improving customer satisfaction and productivity for critical digital processes with seamless integrations to SAP Service Cloud.

By TeamViewer Germany GmbH

This solution is premium-certified for SAP integration and best practices.

Overview

Streamline customer engagement

Enable your service agents to diagnose, troubleshoot and resolve customer issues in real-time by remotely connecting to any device or smart product and engaging with customers on the support channel that is right for the request improving customer satisfaction and overall service operations.

Improve first-call resolution rates by up to 50%

Solve customer problems as quickly and smoothly as possible with fast, flexible, easy-to-use remote support technology and remote control solutions that let's your service agents directly fix the issue from anywhere in the world.

Save money on support costs

Provide end-to-end encrypted remote support for any device or machine, whether manned or unmanned, and access files and applications, take control of remote systems and troubleshoot problems as though you were there in person reducing downtime and on-site repair costs.

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Details

Solution type

Extensions and Add-ons

Industry

Retail, Consumer Products, Automotive

Compatibility

Works with

This product is compatible with or enhances the functionality of these SAP solutions but doesn't require them.
SAP Sales CloudSAP Service CloudSAP Build

Features

Intuitive UX

The integration provides both remote control and remote assistance capabilities within the SAP Service Cloud Agent Dashboard making the UX more intuitive and reducing the need for agent training.

Intuitive UX
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Fast connection initiation

The TeamViewer plugin automatically retrieves customer data, including name, email and phone number, from SAP Service Cloud making it easier and faster to send support session invitations.

Fast connection initiation
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Easy activation

Your service team only needs to connect their TeamViewer account once to activate the integration in SAP Service Cloud saving critical time during each customer support call

Easy activation
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Plans and pricing

All plans include:

Single Sign-On (SSO)Enhanced Mass Deployment (MSI)Auditability (Audit log and API)Remote Device ControlUser Groups and RolesManaged Groups

  • Pro

    Conditional Access Router

    Mobile SDK

    Mobile Device Support

    REACH API

    Price upon request

    Conditional Access Router

    Mobile SDK

    Mobile Device Support

    REACH API

  • Basic

    Integration Add-On Package

    Includes 5 Users
    Per Year
    USD 8,599.00

    Integration Add-On Package

    Includes 5 Users