Delivering end-to-end, connected digital customer experiences (CX) for landlords

SmartCX for Landlords provides efficient management of properties, tenants, and associated utilities services including tenant onboarding, lease management, maintenance requests, billing and payments. Tenants manage their utility accounts and communicate with landlords through various touchpoints.

Overview

Enhance personalized user experiences for landlords

Tailored specifically for landlords, this platform efficiently manages multi-tenant buildings, offering unique features such as energy and water management, bill payments, revert-to-owner (RTO), multichannel notifications, real-time usage tracking, and simplified portfolio management—all from one integrated digital platform.

Enhance self-service adoption for tenants and landlords

The platform equips landlords with an online tool to efficiently manage multi-tenant buildings like residences and offices while complying to local regulations. Landlords track usage, manage bills, create custom portfolios, handle services and other utility functions via web or mobile.

Enhance revenue and streamline rent collection for utilities

The platform optimizes utilities collections by providing landlords with a comprehensive view of their utility bills across their portfolios. Landlords can track payments, make personalized payment arrangements like autopay, offer various payment methods like text-to-pay, credit cards or wallets.

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Details

Solution type

Extensions and Add-ons

Industry

Utilities

Compatibility

Works with

This product is compatible with or enhances the functionality of these SAP solutions but doesn't require them.
SAP Service CloudSAP Customer Data CloudSAP Multichannel Foundation for Utilities and Public SectorShow more

Features

Streamline portfolio creation and management

Streamline property management with the platform by allowing landlords to create and manage multiple portfolios. Landlords can analyze usage history, manage payments and control services like revert-to-owner or start/stop across accounts. Enhance utility services and communication from one platform.

Streamline portfolio creation and management
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Easy and flexible bill payments

Offer landlords multiple payment options for hassle-free transactions across portfolios or selective accounts. Features include tenant-specific billing, payment arrangements like autopay, and level pay and multi-channel payments like cards, banks, text to pay, ACH, kiosks and digital wallets.

Easy and flexible bill payments
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End-to-end service management

Streamline service management for landlords with real-time tracking and notifications across channels like text, voice, email, push and chatbot. Easily start, transfer, or cancel services, including Revert to Owner options. Ensure prompt complaint resolution and seamless status updates.

End-to-end service management
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Plans and pricing

All plans include:

Digital self-service for Utilities - Landlords