Provide service agents instant access to customer information.

Joule in SAP Service Cloud Version 2 enables service agents to have customer information at their fingertips. Leveraging its generative AI capabilities, Joule in SAP Service Cloud Version 2 aims to understand your requests, retrieve information and complete your tasks in a conversational way, thus service representatives can easily interact with the system and improve productivity.

Subscribe with Joule Base

Overview

Direct Information Access

Increase productivity by accessing and navigating directly to needed information

Faster Query Response

Improve the overall customer experience by responding faster to queries

Details

Solution type

AI Feature

Compatibility

Works with

Este producto es compatible con o mejora la funcionalidad de estas soluciones de SAP pero no las requiere.

SAP Service Cloud

Plans and pricing

Choose a base plan

SAP Service Cloud Version 2, Joule

  • Details:

    • This AI offering is included with Joule Base at no additional cost. A subscription to Joule Base is required to use it.

  • Please keep in mind that in order to use this AI Agent/AI Feature, you will need the base product.

  • Payment methods:

    • Click on “Subscribe with Joule Base” to enable this AI Feature.
Price upon request
  • Contract duration available upon request

  • Details:

    • This AI offering is included with Joule Base at no additional cost. A subscription to Joule Base is required to use it.

  • Please keep in mind that in order to use this AI Agent/AI Feature, you will need the base product.

  • Payment methods:

    • Click on “Subscribe with Joule Base” to enable this AI Feature.

¡Lo sentimos!

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Technical Information

Get key details on setup, security, and integration to ensure your SAP products operate smoothly and securely.