Enterprise Service Management

Generate e-mail drafts based on past interactions via AI.

Name: SAP Enterprise Service Management, E-mail Draft Recommender
Brand: SAP SE

Generate an e-mail or a response e-mail based on the previous e-mail reply and purpose selected by the user for which an e-mail needs to be drafted, thus streamlining the service and support process making it easier for service agents to focus on processing of cases. No technical prerequisites to run SAP Enterprise Service Management in SAP S/4HANA Cloud Private Edition.

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Overview

Inquiry Response Automation

Save a significant amount of time and manual effort in answering inquiries and requests, thereby significantly improving the company’s service management and userexperience

Business Partner Satisfaction Boost

Increased business partner satisfaction

Email Drafting Time Savings

80% time saved in drafting email responses for Shared Service agents

Details

Solution type

AI Feature

Plans and pricing

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Details:
- AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.
Payment methods:
- Click on “Activate with AI Units” to enable this AI Feature.

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