Effectively scale with a solution designed for subscription business models
SAP Commerce Cloud, telco and utilities accelerator enables service providers with commerce and self-care capabilities for advanced subscription management to sell and manage services to customers, boosting operational efficiency, driving revenue growth, and reducing customer churn.
Overview
Improved experience
Provide an omnichannel platform that’s more than just a customer portal. Let your customers define their customer journey with advanced self-service capabilities to manage subscription services with eligible and personalized offerings.
Gain superior value
Out-innovate and out-execute competitors with customer-centric operations that integrate business functions and channels. Position yourself to respond to the fast-paced evolution of consumer needs and behaviors and capture new market opportunities.
Increase productivity
Get prebuilt customer journeys to meet your business needs from subscriber onboarding to renewals, upgrades, amendments, cancellations, and more. Eligibility, compatibility, and serviceability help ensure smooth, simple, and relevant journeys.
Details
Solution type
Business Essentials
Compatibility
Works with
SAP Commerce Cloud
Software prerequisite
Features
Boost digital sales with subscription services
With Journey Management, you can use predefined customer journeys or create your own. You control eligibility, serviceability, and execution of your offerings. Flexible pricing and discounts help you build the right offering for each customer.
Empower customers with self-care solutions
Advanced self-care capabilities allow customers to view their subscriptions, status, consumption, and bill information. Subscription management enables personalized sales transactions based on customer eligibility and existing subscriptions.
Enhance customer experience with personalized solutions
Provide great customer experience by understanding their needs and offering personalized recommendations for services, products, and solutions. Present information customers need for informed decisions. Give customers control over their subscription.
Plans and pricing
Choose a base plan
SAP Commerce Cloud, telco and utilities accelerator
Empower with a customer engagement platform through intuitive, user-friendly interfaces, boosting operational efficiency, expediting digitalization, and fostering growth.
Unlock opportunities and new monetization models with advanced subscription and bundling capabilities along with self-service management for accelerated go-to-market.
Benefits:
Set of predefined customer journeys for telecommunications and utilities
Intuitive subscription and bundle selling processes with guided selling
Self-care subscription management capabilities for customers
Increased customer engagement with higher conversation rates by providing service offerings that are serviceable and relevant for each customer
Telco service providers exclusively benefit from compliant industry standards
Price upon request:
Pricing structure and contract duration details are available on request.
- In blocks of 50000 Orders per year
- Contract duration available upon request
- Auto-renewal
Empower with a customer engagement platform through intuitive, user-friendly interfaces, boosting operational efficiency, expediting digitalization, and fostering growth.
Unlock opportunities and new monetization models with advanced subscription and bundling capabilities along with self-service management for accelerated go-to-market.
Benefits:
Set of predefined customer journeys for telecommunications and utilities
Intuitive subscription and bundle selling processes with guided selling
Self-care subscription management capabilities for customers
Increased customer engagement with higher conversation rates by providing service offerings that are serviceable and relevant for each customer
Telco service providers exclusively benefit from compliant industry standards
Price upon request:
Pricing structure and contract duration details are available on request.
