Support Services

Rely on proactive, predictive, and preventive support across all deployment options and use new technologies to realize your business goals quickly.

Get the resources you need to be successful in the cloud

Speed cloud adoption and business outcomes with insight-driven, prescriptive, and personalized recommendations for consuming and optimizing solutions.

Shorten time to value with SAP Preferred Success

Achieve better adoption of cloud solutions with faster results by using success resources that help you optimize the user experience and take advantage of the latest technology innovations. With SAP Preferred Success, you get:

Targeted checks that analyze solution usage and provide actionable
insight on enhancements
In-depth release guidance that helps you plan for relevant feature
adoption to reach desired business outcomes
A designated customer success manager who converts metrics and
milestones into insight-driven success plans
Faster issue resolution through advanced support and enhanced,
targeted service-level agreements

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Key Benefits

Get empowerment throughout your subscription lifecycle and improve the user experience across your cloud solutions.

Increased investment value

Benefit from the greatest impact of your cloud subscription and partnership with SAP to constantly drive innovation and adoption, aligned to your outcomes.

Cloud adoption

Drive continuous cloud solution adoption and use to build a resilient cloud culture for your business with SAP Preferred Success services.

Portfolio support

Get proactive, prescriptive guidance across the SAP solution portfolio, including SAP SuccessFactors solutions, SAP S/4HANA Cloud, and SAP Cloud Platform.

Availability of cloud support offerings

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See how customers are succeeding with SAP Preferred Success

Learn how real customers achieved cost savings and business benefits.

Transforming to an intelligent enterprise with SAP Cloud solutions

American Air Filter wanted to better serve its customers by modernizing and standardizing its business processes and systems. With the help of a “dream team” of talented professionals from AAF, SAP, and SAP Partner Allgeier and a Customer First approach, the company embarked on an intelligent enterprise transformation with SAP Cloud solutions.

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Fast adoption of cloud-based HR with SAP Preferred Success

Learn how Laureate Education Inc. updated its HR processes and systems with expert guidance from SAP Preferred Success, empowering educators to focus on what matters most: helping students succeed.