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프리미엄 지원

Enable successful program deployment and operations

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Plan and safeguard complex system landscapes, projects, and operations with the SAP ActiveAttention program. Different levels of services help you deploy, use, run, and support your SAP software investments throughout the solution lifecycle.

Get expert support – right by your side

Turn digital concepts into value-based, predictable outcomes with precise and dedicated business and technical guidance – from prepare to run.


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Image of a timeline representing the comprehensive portfolio offered by SAP ActiveAttention

Comprehensive portfolio

Access a range of services that cover various deployment options across all SAP solution investments. 

Strong foundation

Address the full scale of your business demands and IT requirements with a single point of contact.

Tailored services

Focus on business topics that drive the right business outcome by using services that adapt to your needs. 

Realize the right outcomes with strong engagement

Optimize operational excellence and cover IT demands with a strong engagement foundation based on committed planning and safeguarding services.


Comprehensive portfolio with predictable outcomes

Apply easy-to-consume service and support engagement personalized to meet your needs with predictable outcomes in any deployment scenario.


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Innovation services

  • Work with a lean digital innovation team with ongoing innovation cycles
  • Explore business possibilities and build functional prototypes

Co-design

  • Create an actionable plan for value extraction
  • Define value maps and gain a clear understanding of value metrics

Architecture planning

  • Target architecture in line with the product vision of SAP
  • Validate the technical design of on-premise, cloud, and hybrid landscapes

Analytics and data management

  • Improve data integration, quality, governance, and design
  • Prototype next-generation scenarios such as machine learning, Big Data, and the Internet of Things

Implementation support

  • Preconfigure your technical infrastructure, data migration, and ready-to-use processes
  • Accelerate the implementation plan of your transformation project

Cybersecurity and compliance

  • Define your unique security and compliance road map
  • Identify critical gaps and optimization potential

Platform as a service and DevOps

  • Integrate your current landscape with SAP Cloud Platform
  • Develop agile, modern cloud applications quickly

Safeguarding

  • Analyze functional design and architecture and validate functional gaps
  • Define action plans to address risks and issues to performance, technical integrity, and stability

End-to-end hybrid operations

  • Allow proactive monitoring and alerting
  • Prioritize your list of critical areas and road map for next steps

Accelerated support

  • Target initial response and resolution to secure connections and data for regulated industries
  • Ensure regular alignment and transparency and gain insights into root causes

See how customers are succeeding with SAP

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