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Success Experiences 
Essential 

Get up and running fast and achieve long-term success with mission-critical support, best practices, and guidance.

Establish the foundation for your immediate and ongoing success

The essential success experience, included with all SAP cloud solutions, can help meet your needs now and in the future.

SAP Enterprise Support

Get proactive, mission-critical support, empowerment, best practices, continuous improvements and value, plus application lifecycle management. 

Embedded launch activities

Access content and guidance to help prioritize and launch the cloud functionality that will deliver quick time to first value.

What’s included in the essential success experience?

SAP Enterprise Support

  • Collaboration
    Interact with support experts through SAP Enterprise Support value maps and during mission-critical situations.
  • Empowerment
    Use the SAP Enterprise Support Academy program to train your staff members to overcome complexity.
  • Innovation and value realization
    Access tools, reports, and services to unlock the business value of existing investments for faster innovation.
  • Mission-critical support
    Get the attention you need at the speed you expect for whatever issues arise, regardless of your deployment scenario.
  • Application lifecycle management
    Target accelerated implementation and smooth operations of your end-to-end business solution throughout the entire lifecycle.

Embedded launch activities

  • Guided enablement 
    Prepare for solution deployment with prerecorded assets and Q&A sessions.
  • Demo environment  
    Get familiar with best practices via a preconfigured demo environment enriched with sample data.
  • Adoption touch points  
    Gain valuable insights by tracking process-specific adoption and user-enablement metrics through survey touch points.

We’re raising the bar on what it means to run best in the cloud

0.9

months

reduced deployment time.

25

%

reduced release preparations.

20

%

improved support team efficiency.

Thanks to expert guidance from SAP Enterprise Support, we have increased our knowledge of SAP Business Technology Platform and how to extend and integrate the platform with SAP S/4HANA, which will help us realize our IT strategy.

Simon Jarke, Digital Technology Architect, Freudenberg SE Read the customer story

Get even more value from your software investments

Success Experience | Advanced
Extend the essential experience

Maximize business outcomes with personalized success plans and resources throughout the entire lifecycle of your SAP cloud solutions.

  • Reach your goals with focused guidance
  • Get advanced support and a personalized success plan
  • Maximize the value of your investment with expert help
Explore advanced experiences
Success Experience | Select
Extend the essential and advanced options

Drive innovation with premium services that can help you tackle strategic challenges and business-wide transformation.

  • Drive innovation with hands-on expertise
  • Tackle strategic challenges to transform your business
  • Get a high-touch experience tailored to your individual needs
Explore select experiences
Success Extensions
Get additional pre- and post-go-live services

Benefit from ongoing or one-time, targeted pre- and post-go-live services to help you realize lasting value from your SAP solutions.

  • Choose from flexible prepackaged, predefined services and subscription offerings
  • Get implementation, solution rollout, and ongoing management support across essential, advanced, or select success experiences
Explore success extensions
Success Services
Choose specific services, training, and partners

Select individual services, learning options, and partners that fit your projects and can help you achieve the outcomes that matter most to you.

  • Pick the individual services that best fit your current project needs 
  • Increase your software user adoption and drive greater business outcomes and success
  • Tap into our partner ecosystem for help building, deploying, and running SAP solutions 
Explore success services

See how customers are realizing business value with SAP Enterprise Support

Don’t just take our word for it...

Learn more about the business benefits enabled by the cloud editions of SAP Enterprise Support in this Forrester Consulting study commissioned by SAP.

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Questions? Get in touch!

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