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https://d.dam.sap.com/a/tfLv74f?rc=10&doi=SAP1261085

Future of work predictions

Proactively guide your company towards a future that is mutually beneficial to both your people and your business.

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Public service, future ready: Reimagining public administration HR leadership in AI transformation

AI is transforming public sector HR leadership and workforce management. Drawing on the data we collected from our future of work predictions report, this research stream highlights the opportunities and risks of AI adoption in government, outlines five core capabilities CHROs need to lead responsible AI transformation, and examines key governance considerations across seven countries to help public sector leaders navigate evolving regulatory and workforce expectations.

Fast facts

The automation potential in public administration institutions is substantial, but unevenly perceived.

48

of tasks could be supported or substituted by AI, according to public sector managers

33

of tasks could be supported or substituted by AI, according to frontline employees

Federal CHROs plan to adopt agentic AI to achieve productivity improvements as well as a better employee experience. This requires an ongoing calibration among operational compliance, sovereign data rules, and security modernization.

Maryann Abbajay, Global Chief Revenue Officer for SAP SuccessFactors and Global Head of Strategic Customer Engagements for HCM

What happens to productivity gains—and who benefits?

53

of public sector respondents believe that the organization owns time saved by AI tools at work

47

of public sector respondents believe that the employee owns time saved by AI tools at work

AI frees up time and can fuel the creation of organizational capacity; its fiscal and mission value depends on how that capacity is deployed. The time saved is a strategic asset. Public sector leaders who reinvest it wisely—redesigning roles and redirecting staff toward complex, high-judgment work—will strengthen both mission delivery and the resilience of citizen services.

Dr. Autumn D. Krauss, Chief Scientist, SAP SuccessFactors Future of Work Research Lab

Dive into the research

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Article

Dig into the findings

AI success in the public sector hinges less on technology itself and more on how effectively leaders align people, trust, and work design to unlock its full potential.

Read the article

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A couple in city hall with justice of peace

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Report

Explore the full research report

Download now

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The road ahead: Predictions and possibilities for the future of work

Our future of work predictions report is intended to provide HR audiences with a set of emerging possibilities about what the future of work could look like and the different paths it might take to get there. These possibilities were developed through a multi-step process combining early signal detection (based on a review of 357 business press and secondary research articles), structured foresight techniques, and empirical validation (global survey of 8,058 employees). We outline a total of ten predictions across three pillars:

The future of working explores how AI will reshape the very nature of jobs and tasks, disrupting and redesigning roles while also impacting how humans think and collaborate.
The future of the workforce examines who will perform this new work, highlighting the implications of demographic shifts, the evolving profile of a “successful worker,” and specific workforce segments and roles that will be particularly disrupted.
The future of work practices considers how HR practices will adapt as AI fundamentally alters how talent is identified, managed, evaluated, and rewarded.

Each prediction is paired with two scenarios (“Future 1” and “Future 2”) that illustrate diverging paths the future might take. Paired with informative data points and strategic recommendations, we call for HR to turn these possible futures from provocation to practice and to shape a future of work where both people and organizations can thrive.

Ten future of work predictions across three pillars

Dive into the research

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Infographic

Dig into the findings

View our future of work predictions infographic, which offers HR a view of 10 emerging predictions across three pillars—working, workforce, and work practices.

Explore the results

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In Robotics Development Laboratory: Engineers and Scientists Work on a Bionics Exoskeleton Prototype

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Article

Overview of our future of work predictions report

Read a quick summary of our report and if you want to learn more, access the full report.

Download now

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VIDEOS

Watch the video series

Watch Dr. Autumn Krauss, Chief Scientist, provide an overview of the predictions report followed by three videos that address each of the pillars—Working, Workforce, and Work Practices.

View the video series

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