Empower B2B customers to self-serve their SAP order-to-cash journey
This solution gives your customers secure, real-time self-service access to orders, deliveries, invoices, payments, balances, and product availability, integrated with SAP. Reduce manual follow-ups, improve order accuracy, and accelerate order-to-cash through a modern, role-based portal for browsing, ordering, tracking, and document downloads. Delivered as a packaged accelerator for fast time-to-value.
By The Expert
Overview
Improve customer experience with true self service
Give customers a single portal to check orders, deliveries, invoices, payments, and product availability. Reduce friction, increase transparency, and improve adoption through an intuitive, role-based experience.
Reduce cost to serve and operational workload
Deflect repetitive inquiries from customer service and sales ops by enabling customers to self-serve online. Standardize workflows, reduce manual follow ups, and free internal teams for higher value work.
Increase order accuracy and reduce disputes
Real-time visibility into pricing, availability, order status, and documents reduces miscommunication, minimizes errors, and cuts invoice and delivery disputes.
Accelerate reorders and drive loyalty with an always on catalogue
Make your catalogue accessible across devices so customers can browse, compare, and share items internally, leading to faster purchase cycles and more frequent orders.
Details
Solution type
APIs and Technical Components
Industry
Consumer Products, Industrial Manufacturing, Wholesale Distribution, Retail
Compatibility
Works with
Features
Real-time SAP connected experience
Every customer’s action, browsing, ordering, and status checks, connects to SAP in real-time, so customers always see accurate pricing, availability, and delivery status, while your team reduces errors and duplicate work
Customer account dashboard and open items overview
Give customers an at a glance view of open orders, open deliveries, open invoices, and key account indicators, presented as KPIs and charts for faster decisions
Self-service ordering and document access
Customers interact through the portal instead of phone calls and emails, accelerating ordering and reducing repetitive inquiries across customer service and sales operations
Proof of Delivery upload and tracking
Support last mile confirmation by enabling customers to upload, track, and reference Proof of Delivery documents directly in the portal, improving traceability and reducing disputes
Secure and governed customer access to SAP data
Customer access is validated through SAP assignments, ensuring customers see only the correct SAP linked account data and transactions, aligned with your master data and governance model
Plans and pricing
All plans include:
- Real-time integration with SAP S/4HANA Cloud, Public or Private, and SAP ERP, based on scope and connectivity
- Secure authentication and role-based access aligned with SAP authorizations
- 99.9% service availability
- Customer dashboard with quick access to recent documents
- Download invoices and delivery notes in PDF
- Document visibility across the customer lifecycle
- Proof of Delivery upload and tracking
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- Account dashboard
- Inquiry visibility of RFQs, orders, and line items
- Document status visibility at header and item levels
- Interactive product catalogue
- Payment history visibility
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- Everything from Core Edition, plus
- Sales Order simulation for pricing and free item checks
- Download Delivery and Invoice document forms
- Electronic submission of Proof of Delivery (POD)
- Sales Return creation directly from the Invoice screen
- Instant viewing of Full Customer Balance and available Credit Limit
- Submission of Down-payment Requests
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- Everything from Advanced Edition, plus
- Branding Customization (App Logo and Color Theme changes)
- Shipment tracking
- Display of custom ABAP reports
- Download of the full Customer Account Statement
- Bulk export of all Sales Documents data (RFQ, Orders, Invoices, etc.) to Excel
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Technical Information
Technical details
| Solution type | APIs and Technical Components |
| Category | Integration |
| Industry | Consumer Products, Industrial Manufacturing, Wholesale Distribution, Retail |
| Works with |
|
Deployment and operations
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
|
| Globalization |
|
| Operations |
|
Security and compliance
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
|
| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
terms-and-conditions-url
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technical-name
2002002815
is-partner
true
support-email
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Resources
Client Hub Use Cases
Client Hub Success Story
Client Hub White Paper
Publisher
The Expert
Global Experts is a Gold SAP Partner founded in July 2018.Its target is delivering the best service with the perfect quality. Now after 7 years, we have 3 offices [Egypt, KSA, UAE] to be able to serve more customers in the Mena Region.Global Experts team has SAP experienced consultants up to +15 years presenting lots of success stories with big references in Egypt, KSA, UAE and Iraq. We help large enterprises to use SAP to run better and improve people's productivity and efficiency in their daily work activities
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