Create, track and analyse incidents in SAP Business ByDesign
With this incident management add-on, you will be able to easily manage all types of incidents in a unified way. This add-on is designed to streamline the process of creating, tracking, and analysing incidents for all sectors and areas of the business.
Overview
Enable full incident management across all areas
Support incidents, not only of customers, but also of suppliers, internal operations or generic issues, providing a more flexible and complete solution.
Access a complete suite-in-a-box solution with SAP Business ByDesign
Manage incidents within the SAP Business ByDesign environment by providing a unified solution that eliminates the need of using a separate system, enhancing efficiency.
Improve company decision-making through efficient analysis of incidents
Users can detect common patterns, root causes, and recurring issues, enabling them to implement proactive measures that prevent incidents in the future.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry
Compatibility
Works with
SAP Business ByDesign
Features
Enhance workflows by the integration with project management module
The integration with the project management module allows users to benefit from its functionalities, although it can work also without project module.
Customize fields by functional users
Personalization by functional users of values in different fields, to ensure that the system aligns with business processes and specific requirements.
Access databases and reports for analysis
The analytics information provided by databases and reports offers users the necessary tools to extract valuable insights, facilitating decision-making and strategic planning.
