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SAP Crowd Service

Build your ecosystem of experts and technicians with an AI-based crowd service platform.

Enhance experiences in the field with crowd services
Hear how BenLink built an ecosystem of 10,000 crowd workers.

Extend your field service workforce

Build a network of skilled service technicians – including partners, customers, and freelancers – on a single AI-enabled platform.

Create a digital marketplace for your contingent workforce with the SAP Crowd Service solution. The AI-based solution sends on-demand requests instantly, relays them through a mobile app, and assigns the right technician.

  • Cloud deployment
  • AI-powered scheduling features with a customizable crowd services platform
  • Integration with the SAP Field Service Management solution 
  • Internal and external mobile access to SAP Field Service Management

Key Benefits

Deliver services faster

Improve workforce planning and reduce bottlenecks by helping contingent workers act in real time, when and where maintenance is needed, anywhere and anytime.

Exceed customer expectations

Shorten wait times and meet growing customer demand for real-time service by dispatching the certified technicians that are close and the best skilled.

Expand geographical coverage

Crowdsource the best talent, reduce the risk of staff shortages, and save costs on recruiting and onboarding by using a flexible, on-demand service network.

Key Features

Collaborative service ecosystem

  • Grow your workforce from your own proven and trusted network of service professionals
  • Ease the onboarding of new partners and certified experts
  • Handle peak times for service requests with proactive and predictive maintenance capabilities enabled by your Internet of Things platform

Skill and qualifications management

  • Give customers the best professional service possible anytime and anywhere
  • Equip technicians with relevant customer information through a field service management mobile app 
  • Provide immediate access to specific equipment information, checklists, and on-demand support

AI-enabled scheduling and technician empowerment

  • Dispatch technicians to service requests in real time and manage tasks until completion
  • Notify service technicians by e-mail or SMS with the information they need to finish a job and offer remote assistance
  • Transmit requests directly from a machine or device to the right service technician

Build a business case

Explore the benefits of crowd service solutions

Discover how your business can benefit from the gig economy to increase field service agility and improve customer experience.

Unleash the power of your field service teams

Empower technicians to deliver a superior customer experience by giving them the right information at the right time and place.

Create effortless services experiences in the field

Learn a cost-effective approach to growing your business and winning
customers’ hearts by creating “perfect” service moments.

Technical Information

This product is deployed in the cloud and is available as software as a service (SaaS), so you can access your software from any Web browser.

Get Started

Jump-start your implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey.

Services

Transform your business quickly and effectively by taking advantage of our holistic service and support plans, expert consulting services, custom application development, proven best practices, and deep industry and technical knowledge.

Support

Get the support you need to keep your SAP solutions running at peak performance with our IT experts and support services, including long-term plans, embedded teams, remote technology support, self-service portal, and innovation strategies.

Security and Compliance

Focus on your business and customer relationships, while knowing that your data is safe and reliable. With a proactive, predictive approach, SAP helps ensure compliance and data security in the cloud and within an on-premise data center.

Questions? Get in touch!

채팅하기 오프라인 채팅
SAP 담당자와 채팅을 통해 실시간 도움을 받으세요.
SAP에 문의
의견, 질문, 피드백이 있으시면 이메일을 보내세요.
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