Contact center agents can leverage this feature to automatically identify and extract relevant ID patterns (e.g., product IDs, serial numbers) from documents like emails, converting unstructured text into structured data for support processes. The feature automatically extracts entity IDs and identify customer issues and complaints details. It also helps provide more personalized assistance to the customers and correct identification of case details that results in faster resolution of customer queries.

Overview

Automated Entity Linking

Reduce the time spent on manually finding, identifying and linking entity references

Faster Case Resolution

Process and resolve cases faster, improving efficiency without manual intervention

Enhanced Customer Satisfaction

Higher customer satisfaction

Details

Solution type

AI Feature

Compatibility

Works with

SAP Service Cloud

Plans and pricing

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