Powering your business & customer experience with customer-to-cash SaaS software
The ultimate self-service platform for utility and energy providers to streamline services and improve customer engagement. Fully secure platform, compatible with any metering system and CIS/billing solution. Lower costs, improve collections and increase customer satisfaction.
Overview
Reduce cost to serve
Lower the cost to serve by adopting online and mobile self-service features that leads to fewer calls to your customer care, billing, and field service technicians, while enhancing payment processing.
Decrease late and delinquent payments
With 24/7 payments through numerous channels, notifications, and ways to view and pay invoices, you can reduce debt and the need for collections. Provide customers with single sign-on service or simple redirects to allow for efficient online payments.
Improve the customer experience
Increase customer satisfaction and self-service adoption by providing detailed consumption data, financial information, helpful hints, bill forecasting, leak detection, and more.
Details
Solution type
Extensions and Add-ons
Industry
Utilities
Compatibility
Works with
Features
Personalize your customers' experience with VXsmart
Create positive and efficient customer interactions via our targeted automation and personalization variables. This enhanced layer of VXsmart provides end-users with consumption analytics, behavior-based engagement, and insights is proven to increase customer satisfaction.
Automate messages using omnichannel communication
Quickly target customers through dynamic segmentation during unplanned outages or service-related emergencies. Give your customer service team time to focus on complex issues by automating workflows with a centralized outbound communication hub and utility management console.
Increase online payment adoption through VXpay
Engage customers online with an embedded payment experience integrated with SAP CIS. Increase self-service adoption by incorporating bill explanation, historical usage, fieldwork updates, and two-way communication tools into one single-sign on interface for a streamlined approach to communication.
Plans and pricing
Tailored Offer
Contact VertexOne for more information
Price upon requestContact VertexOne for more information
Typical Offer
Priced per account per year.
Contact VertexOne for more information
Price unavailable in this region- Minimum contract 1 month
Priced per account per year.
Contact VertexOne for more information
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Customer Service |
| Industry | Utilities |
| Works with |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
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| Globalization |
Localized for business best practices This product has been localized to incorporate local business best practices (e.g. support for local currencies). |
| Operations |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
Secured with configurable authentication policies This product has been designed for enhanced security by offering configurable authentication policies. |
| Compliance |
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Resources
Revolutionize Your Utility Customer Experience
Publisher
VertexOne Software, LLC
VertexOne is the leading provider of SaaS software powering the next generation of customer experience for the energy and utility industry. We enable the digital economy through a customer-to-cash platform providing digital transformation, revenue optimization, and data-driven efficiency solutions.
