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salesMetric{"id":"one_time_fee","name":"One Time Fee","description":"This is a fixed fee for the service which will be charged once.\n","elasticity":"Elastic"}

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deploymentType

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• The service covers the configuration of the following system capabilities for SAP Service Cloud Version 2:

  • Organizational Structure and Employees

  • Users and Business roles

  • Account and Individual Customer Management

  • Case Management, Agent Desktop, Product, and Registered Product

  • Installed Base, Installation Points, and Warranty

  • Autoflow & Approval

  • In-App Extensibility, Mashup, and Data Migration

  • Expert guidance on the following features:

  • • Agent Desktop CTI communication provider integration
    • Knowledge Base integration

    Prerequisites:

    • This service requires an active subscription of SAP Service Cloud Version 2.
    • SAP Service Cloud Version 2 is provisioned and fully accessible.
    • Customer has active subscriptions of CTI provider (see here) and Knowledge Base provider fully compatible with SAP Service Cloud Version 2.

  • Scope Document

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