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Engage customers anytime, through any channel

Empower customers to contact you through their preferred communication channels, be it voice, e-mail, Web chat, SMS, or messaging apps such as WhatsApp or Facebook Messenger.

Help your agents provide the best customer experience by putting a modern, omnichannel contact center at their fingertips. SAP Contact Center software and the SAP Contact Center 365 cloud service provide the tools they need.

  • Cloud or on-premise deployment
  • Voice, e-mail, Web chat, SMS, and popular messaging apps
  • Touch-tone IVR and skills-based routing
  • Real-time monitoring, dashboards, and alerts

Key Benefits

Increase customer satisfaction

Match customers with the best-suited agent using skills-based routing to increase first-contact resolution and customer satisfaction.

Leverage organizational expertise

Create a virtual contact center using organizational resources outside the walls of your contact center, such as remote agents or branch-office employees.

Reduce total cost of ownership

Choose the deployment option and pricing model that work best for you, such as an on-premise perpetual user license or usage-based pricing in the cloud.

Key Features

Modern architecture and user interface

  • Simplify your landscape and reduce provisioning costs with a Web browser–based cloud solution
  • Lower your training costs and reduce agent turnover with an intuitive user experience
  • Leverage prebuilt integration with SAP Service Cloud, SAP Customer Relationship Management, SAP S/4HANA, and others

Omnichannel support

  • Use a single set of consistent routing rules for all communication channels
  • Enable customer self-service with chatbots and voicebots
  • Be where your customers are by easily adding new communication channels

Monitoring and reporting

  • Provide agents with a snapshot of their statistics for the current workday
  • Configure alerts to notify supervisors when there is an issue with queue volumes, wait times, number of agents, and so on
  • Run reports for SAP BusinessObjects to analyze KPIs such as agent utilization, service level, and more

Technical Information

Choose either cloud or on-premise deployment. Both solutions leverage our new HTML5 “Communication Panel” user interface that runs in a standard web browser.


Follow the setup instructions so you can start running your SAP software quickly and confidently.


Optimize configuration with our comprehensive configuration guides.

Pricing and Packaging

Select the option that best fits your business needs and budget.

SAP Contact Center 365
Cloud service

Subscription license

SAP Contact Center 365 is available as software as a service, or SaaS, with a subscription based on your usage volumes. With this option you don’t need to worry about named users or number of seats.

SAP Contact Center
On-premise deployment

Perpetual license

Deployed on premise, SAP Contact Center requires a perpetual license and allows you to license and pay for the number of users you need. 

Get Started

Jump-start your implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey.


Transform your business quickly and effectively by taking advantage of our holistic service and support plans, expert consulting services, custom application development, proven best practices, and deep industry and technical knowledge.


Help keep your SAP solutions running at peak performance with our IT experts and support services, including long-term plans, embedded teams, remote technology support, self-service portal, and innovation strategies.

Security and compliance

Focus on your business and customer relationships. SAP maintains data center, privacy, and product security standards.

Questions? Get in touch!

채팅하기 오프라인 채팅
SAP 담당자와 채팅을 통해 실시간 도움을 받으세요.
SAP에 문의
의견, 질문, 피드백이 있으시면 이메일을 보내세요.
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