Determine the case type during the conversion of email to case.

Name: SAP Service Cloud Version 2, Case Type Determination
Brand: SAP SE

During the conversion of emails to cases, the case type determination model analyzes subject and description. It then establishes the case type for the case creation. The system inputs the determined case type into the case, initiating the case creation process.

Activate with AI Units

Overview

Support Team Optimization

Improve agent productivity

Faster Case Resolution for Agents

Empower agents to solve cases faster

Service Efficiency & Satisfaction Increase

Increase service efficiency and improve customer satisfaction

Details

Solution type

AI Feature

Plans and pricing

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