SAP Service Cloud Version 2, case summary

Create a case summary using the email communications.

Overview

cb-start

Generate case summary from all the inbound and outbound interactions between the customer and service agent in a case and display the interaction summary to avoid scrolling through every interaction.

Benefits

  • Help service agents in quickly reading the entire history of customer cases when it is being handed over from one processor or team to another
  • Help service agents in appropriately answering customer queries and resolving it

Business Value

  • 25% improvement in service agent productivity
  • 10% increase in first-call resolution rate

Details

Solution type

AI Feature

Compatibility

Works with

This product is compatible with or enhances the functionality of these SAP solutions but doesn't require them.

SAP Service Cloud

Plans and pricing

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  • Details:

    • This AI offering can only be bought as part of the package Joule Premium for Customer Experience and is not available seperately.
    • Use the AI Estimator to estimate the number of AI Units required.

  • This AI offering can only be bought as part of the package Joule Premium for Customer Experience and is not available separately. This package is available through purchase of AI units.

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