Provide service agents instant access to customer, supplier, and employee info.
Joule with SAP Enterprise Service Management enables service agents to have customer, supplier, and employee information at their fingertips. Leveraging its generative AI capabilities, Joule aims to understand your requests, retrieve information and complete your tasks in a conversational way, thus service representatives can easily interact with the system and improve productivity.
Overview
Direct Information Navigation
Increase productivity by accessing and navigating directly to needed information
Faster Query Response
Improve the overall customer experience by responding faster to queries
Details
Solution type
AI Feature
Plans and pricing
Choose a base plan
SAP Enterprise Service Management, Joule
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Details:
- AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.
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Payment methods:
- Click on “Activate with AI Units” to enable this AI Feature.
- Contract duration available upon request
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Details:
- AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.
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Payment methods:
- Click on “Activate with AI Units” to enable this AI Feature.
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Technical Information
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Resources
Product - SAP Help Portal
Product - Feature Scope Description
Product - What's New
Product - Security
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SAP Enterprise Service Management, Joule with SAP Enterprise Service Management