Neuron7.ai Resolution Intelligence for Complex Service
Resolve issues faster with AI-generated Resolution Intelligence in SAP Service Cloud. Complex service organizations may have thousands of potential service issues and resolution paths. Neuron7 learns from your service data and your people to deliver 90%+ resolution accuracy at scale, creating a single system of intelligence to resolve issues across tiers and channels. A partner that is a member of SAP’s curated startup ecosystem.
Overview
Guide service teams through step-by-step resolutions
Help agents, technical support, and field service technicians resolve issues faster with step-by-step guidance through the optimal resolution for every issue, and every product.
Move from finding knowledge to creating knowledge
Neuron7 learns as you use it, continually creating knowledge and applying it to other cases in real time, with a unique approach that combines data and subject matter expertise.
Improve customer satisfaction (and your service metrics)
Neuron7 delivers 90%+ resolution accuracy to improve CSAT by increasing first call resolutions and call handle time, while reducing escalations and unnecessary truck rolls and parts.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry, Automotive, Life Sciences, Insurance, Aerospace and Defense
Compatibility
Works with
SAP Cloud for Customer core applications
Features
Analyze service data from any source
Neuron7 analyzes your data—structured and unstructured—about how issues are solved in your organization (service manuals, knowledge base articles, IoT data, and more) to create a single system of intelligence for service.
Share resolution intelligence across tiers
Empower call center agents, technical support, field service technicians, and engineers with Resolution Intelligence, a continually updating, single source of truth across the organization.
Ensure accuracy with AI-as-a-service
Neuron7 partners with you every step of the way. We help create your strategy, manage implementation (with no professional service fees) and continually monitor and optimize resolution accuracy.
Plans and pricing
All plans include:
Neuron7 Intelligent diagnostics
Includes 1 User License Price upon requestIncludes 1 User License Neuron7 Intelligent Diagnostics
Includes 1 User License Price unavailable in this regionIncludes 1 User License
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Artificial Intelligence |
| Industry | Cross-Industry, Automotive, Life Sciences, Insurance, Aerospace and Defense |
| Works with |
SAP Cloud for Customer core applications |
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
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| Globalization |
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| Operations |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
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| Compliance |
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| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
Neuron7.ai Website
Neuron7.ai Customers
Publisher
Neuron7.ai, Inc.
Neuron7 provides AI-generated resolution intelligence for complex service organizations that need fast, accurate issue resolutions at scale. Neuron7.ai helps complex service organizations diagnose & resolve issues in seconds with the most accurate, comprehensive AI for service. First, Neuron7 creates a smart resolution repository by analyzing your service data from any source—structured and unstructured—to understand how issues are solved in your organization. This AI-generated resolution intelligence enables self-service, and is available to agents, technical support, field service, and engineering within any CRM, chat, or other existing service workflow. Deflect calls, get one right answer to service questions, and guide your teams step-by-step to resolve complex issues. Neuron7 continually learns, creating knowledge with every interaction. Move from “trying to find information” to creating knowledge in real-time.
