RAK EGA: Empowering citizens through smooth digital access transformation
Unifying services with the RAK Digital platform
RAK EGA launched RAK Digital to revolutionize public services, leveraging its RISE with SAP journey and SAP Business Technology Platform to deliver a unified, mobile-first experience. This supports Ras Al Khaimah’s “Vision 2030,” moving the emirate toward a paperless and cashless future.
| Industry | Region | Company Size |
| Public sector | Ras Al Khaimah, United Arab Emirates | 200 employees |
faster creation of connections between government agencies.
faster report creation, from 24 hours to 2 hours.
faster court-case processing with better system performance.
Director of Systems Development Department, RAK EGA
Modernizing integration architecture to unify government services
RAK EGA provides centralized services to government departments in Ras Al Khaimah, United Arab Emirates, covering technical project management, technical services management, training programs, and e-services across more than 20 government departments. These include the RAK municipality, department of finance, civil courts and public prosecution, and department of economic development.
The central challenge was replacing fragmented legacy systems with a modern, cloud-based architecture that could smoothly integrate diverse government platforms, both federal and local. Citizens and residents previously had to navigate multiple departmental systems, switching between different entities for various services. RAK EGA needed to eliminate these silos while enabling more secure, real-time data exchange across government functions to deliver on Vision 2030’s promise of efficient, citizen-centric digital services.
Director of Systems Development Department, RAK EGA
Accelerating cloud transformation
RAK EGA embarked on its transformation by adopting three core SAP solutions to build its new digital foundation.
The first pillar involved modernizing its core business systems by migrating to SAP S/4HANA Cloud Private Edition through the RISE with SAP journey. This strategic move transitioned the government’s ERP from an aging on-premises landscape to a scalable, future-ready cloud environment.
Next, SAP Integration Suite, part of SAP Business Technology Platform (SAP BTP), was implemented as the critical integration foundation. It serves as the central hub connecting dozens of diverse federal and local government systems, both SAP and third-party software, and connects to private entities as well. This creates a unified digital API ecosystem where data can flow more securely and in real time.
Finally, the culmination of this technological foundation is RAK Digital, the government’s single, mobile-optimized portal. Instead of needing to interact with separate entities, citizens and residents can now smoothly access their governmental data—whether it’s their real estate information, business license requests, or open cases in court. RAK Digital has more than 700 services in one place, from paying a utility bill to processing a court case, fulfilling the promise of a truly citizen-centric government.
A key element of this success has been the close partnership with SAP. The enterprise architect for RISE with SAP provided essential guidance for transformation planning, solution rollouts, and innovation adoption. This helped ensure each project supports RAK EGA’s mission for scalable, citizen-oriented services.
Driving government efficiency, agility, and enhanced citizen experiences
RAK Digital has revolutionized life for citizens and residents by providing smooth, 24x7 digital access to hundreds of public services. This dramatically reduces confusion, inaccuracies, and wait times and eliminates the need to navigate complex, siloed government departments. For residents, this means a single, intuitive experience, from obtaining official documents to managing permits, available anywhere and anytime, fostering greater inclusivity and satisfaction while bringing government closer to the people through convenience and transparency.
Government operations have become significantly more efficient and agile, as automated workflows and integrated data allow public sector staff to focus on improving core services and strategic decision-making rather than routine maintenance or administrative delays.
The creation of RAK Digital as a unified ecosystem stands as a landmark achievement made possible through the RISE with SAP journey. This transformation was enabled by SAP BTP, which provided the foundational layer for innovation, while SAP Integration Suite acted as the critical integration fabric, weaving together disparate government systems into a single, cohesive digital experience.
Looking ahead, this solid foundation and the ongoing involvement of the enterprise architect for RISE with SAP are helping ensure RAK EGA continues to innovate by harnessing advanced analytics and AI capabilities. This allows it to meet evolving needs, drive public value, and realize RAK’s vision for resilient, citizen-centric government transformation.