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Support and Success Plans 

Get the resources you need to help ensure your success in the cloud

Build on the value delivered through SAP Enterprise Support, cloud editions, with additional services that meet the precise needs of your business.


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Get results fast with SAP Preferred Success

Accelerate outcomes for your SAP cloud solution with add-on services and a plan that is dynamic to the changing needs of your organization and combines insight-driven recommendations, a continuous learning strategy, and change-management guidance.  

  • Onboarding recommendations and release guidance
  • Tailored training with access to SAP Learning Hub
  • Success checks for best-practice delivery
  • Prioritized incident handling 

Benefit from insight-driven outcomes

With SAP Preferred Success, you can be better equipped to orchestrate value and accelerate the return on your investment in SAP solutions.

Derive maximum value with advice from a designated Customer Success Manager

A Customer Success Manager will work closely with you to align your cloud solutions with your business priorities and promote user adoption.


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The Customer Success Manager accelerates your path to value by maximizing the impact of your subscription and partnering with you to constantly drive innovation and adoption. This ensures a maximum return on your investment in SAP cloud technology and SAP Preferred Success. 

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