Analyze customer sentiment with AI to reveal process impact and boost loyalty.

Name: SAP Signavio Solutions, Context Analyzer‚ Sentiment Analysis
Brand: SAP SE

This feature provides process owners with an automated way to analyze customer sentiment across free-text customer experience data, revealing how operational processes impact customer experience. Through AI-driven insights, they can track and understand the factors behind positive or negative customer sentiments, empowering process adjustments that improve satisfaction and loyalty.

Activate with AI Units

Overview

Customer Sentiment Visibility

Enhance the visibility of customer sentiment across free-text customer experience data

Root Cause Feedback Analysis

Identify root causes behind positive, negative, or neutral feedback, enabling targeted improvements

Data-Backed Process Adjustments

Support data-backed adjustments that enhance both operational performance and customer experience

Details

Solution type

AI Feature

Plans and pricing

Choose a base plan

SAP Signavio Solutions, Context Analyzer‚ Sentiment Analysis

Details:
- AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.
Payment methods:
- Click on “Activate with AI Units” to enable this AI Feature.

Contract duration available upon request

Details:
- AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.
Payment methods:
- Click on “Activate with AI Units” to enable this AI Feature.

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