Answering GDPR requests with SAP Intelligent RPA
With the benefits of SAP Intelligent RPA at hand we developed a bot to automate the tedious and repetitive task of answering GDPR requests. It helps collecting data from various systems and creates a letter that can then be send to the requester to save time and improve accuracy.
Overview
Avoidance of potential fines
By standardizing and tracking the process steps risks and sources of errors are minimized. The easier and quicker task solving enables higher compliance with deadlines.
Increased stakeholder satisfaction
Templates are used to formulate answers which improves accuracy. Requester will also be able to receive earlier responses and it is made sure that original system data is being use.
Quick bot deployment
The prebuild content functions as a blueprint with connections to several SAP and non-SAP systems. Thus, time to operation is very short. The GDPR department can included in development process.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry, Consumer Products, Utilities, Banking, Telecommunications
Compatibility
Works with
SAP Build
Features
Easy to use and highly customizable
To use the bot no specific expertise is needed. All the bot requires are requester unique input variables, which function as search parameters to make sure the correct data sets will be retrieved. The processed steps are highly customizable to ensure conformance with the company policy.
Data of several different systems can be retrieved
Due to the high interoperability with various kinds of systems it doesn’t matter where the data of the requester is stored. Data will be collected wherever it is located and will be aggregated in a single document.
Formulates response and stores data
The bot proceeds all necessary steps concluding with a formulated response to the requester. Every action undertaken by the bot is tracked and stored in a dedicated folder.
