Can the scope of this service be customized for a special request?

If you're purchasing through the SAP Store, the service scope is fixed and cannot be modified. If you want to make a custom request, contact your SAP Sales representative to have the service specifically scoped and estimated.

Are any discounts available in the SAP Store?

No, discounts are not available for services purchased through the SAP Store. All prices listed are fixed and already reflect the best possible pricing.

What is the delivery process for services that I purchase through the SAP Store?

After purchasing a service via the SAP Store, the delivery process is:

• Confirmation: You’ll receive a confirmation email detailing your purchase and any next steps.
• Coordination: An SAP representative will reach out to schedule the delivery and ensure that you understand all prerequisites and requirements.
• Execution: The service will be delivered according to the scope and terms specified in your purchase.
• Completion: When the service is completed, you’ll receive a summary report and any relevant documentation or follow-up instructions.

Throughout the delivery process, SAP support is available to answer any questions or address concerns you may have.