Deliver Remote Assistance and Scale Workforce Knowledge with AR & AI

SightCall is an enterprise-grade visual support platform helping service leaders improve outcomes without deploying unnecessary field support. SightCall is integrated directly into the SAP Field Service Management console making it easy to launch a live video call from a work order for a seamless service experience.

By SightCall, Inc.

Overview

Solve Technical Issues Remotely with Live Video

Empower the onsite technician or customer to solve a problem or document valuable information while being guided by a remote expert using AR and AI technology.

Find Faster Solutions to Customer Issues

Get expert eyes on an equipment issue or product malfunction immediately for a more accurate assessment of the issue and reduced mean time to repair (MTTR).

Reduce Truck Rolls, Parts Wastage and Environmental Impact

Eliminate unnecessary site visits and ensure that when a technician dispatch is necessary, it will be right person with the right parts needed for the task. Also track CO2 emissions savings for every truck roll avoided.

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Details

Solution type

Extensions and Add-ons

Industry

Cross-Industry, Industrial Manufacturing, Utilities, Insurance, Life Sciences

Compatibility

Works with

This product is compatible with or enhances the functionality of these SAP solutions but doesn't require them.

SAP Field Service Management

Features

Connect in Low Bandwidth Environments

SightCall’s proprietary network of global video access points, linked via high bandwidth connections in real-time, ensure dependable and consistent video and audio quality, even on the fringe of networks.

Connect in Low Bandwidth Environments
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Reduce Equipment Downtime with AR

AR anchors and digital work instructions are placed onto real world objects to provide guidance and expertise to service mission critical equipment. Available in self-guided or live visual assistance mode, SightCall's AR helps your technicians reduce downtime by performing tasks with more accuracy.

Reduce Equipment Downtime with AR
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Propose Faster Resolutions with AI

AI computer vision assists technicians and customers during troubleshooting by detecting products, diagnosing the problem, and proposing solutions. Real-time translation features during videos calls bridge the gap between experts and their guests around the globe.

Propose Faster Resolutions with AI
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Plans and pricing

  • Enterprise

    Price upon request

  • Essential

    Per Month
    EUR 2,658.34
    • EUR per Month
    • Minimum contract 1 month