Increase customer engagement, empower your CRM with an energy 360 view

Using merely smart meter data, NET2GRID delivers rich AI generated residential customer profiles to engage your customers and improve your business results. Make the most of SAP for Utilities and engage your customers with energy consumption insights and personalized recommendations. A partner that is a member of SAP’s curated startup ecosystem.

Overview

Better, more personalized service, resulting in a high Net Promoter Score

Engage your customers by helping them understand and reduce their energy consumption. Provide them with accurate insights into their energy usage to keep them informed and happy.

Deliver proven effective energy efficiency programs and reduce churn

In times of volatile energy prices and more dynamic weather conditions, users want to know their energy consumption behavior and be able to act on energy-saving suggestions. Achieve your energy efficiency targets and boost loyalty by making energy more transparent and reducing energy costs.

Reduction in support calls

With appliance group level energy insights and energy-saving challenges, people understand better where to look for where energy is being wasted and therefore will reduce the amount of calls to your support center.

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Details

Solution type

Extensions and Add-ons

Industry

Consumer Products, Utilities, High Tech

Compatibility

Works with

This product is compatible with or enhances the functionality of these SAP solutions but doesn't require them.

SAP Integration Suite

Features

Help customers understand how they consume electricity at home

We break down the total energy consumption into several categories for electricity and gas consumption and provide billing analysis. Help your customers to prevent bill shock and identify potential energy guzzlers.

Help customers understand how they consume electricity at home
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Engage customers through personalized interactions

Keep customers engaged with personalized and actionable energy-saving tips & recommendations through timely notifications. Deliver benchmarks with ‘best in class’, self, and peer energy consumption.

Engage customers through personalized interactions
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Offer personalized service

Cluster your customers to offer targeted new services and tailor-made contracts. Generate leads for solar offerings, specific ToU tariffs, home energy management, EV charging, and home battery storage.

Offer personalized service
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Plans and pricing

All plans include:

Free trialPilot flat rate