Produce email drafts using AI based on previous exchanges.

Name: SAP Service Cloud Version 2, E-mail Draft Recommender
Brand: SAP SE

Generate an e-mail or a response email based on the previous e-mail reply and purpose selected by the user for which an e-mail needs to be drafted, thus streamlining the service and support process making it easier for service agents to focus on processing of cases.

Activate with AI Units

Overview

Service Email Automation

Reduce the time and effort that service agents spend on drafting e-mails and help them focus more on other productive tasks

Accurate Email Drafting

Generate e-mails accurately with correct spellings and grammar without having to worry about spell-check and corrections

Service Process Streamlining

Streamline the service and support process making it easier for service agents to focus on processing of cases

Details

Solution type

AI Feature

Plans and pricing

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