SAP Enterprise Service Management, case topic analyzer

View trending topics from cases.

Overview

Analyze keywords from case descriptions and groups cases based on labels assigned to a model. A label is a topic which acts as a heading for a list of similar keywords.

Benefits

  • Improve agent productivity
  • Empower agents to solve cases faster
  • Increase service efficiency and improve customer satisfaction

Details

Solution type

AI Feature

Plans and pricing

SAP Enterprise Service Management, case topic analyzer

Details:

AI Units are not currently required to use this AI offering in the underlying Cloud Service. This is subject to change.

You must have the base product in order to activate this solution.

Price is currently unavailable
  • Contract duration available upon request
Terms and conditions

Details:

AI Units are not currently required to use this AI offering in the underlying Cloud Service. This is subject to change.

You must have the base product in order to activate this solution.

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