SAP CX AI Toolkit, smart actions

Proactive AI insights for your emails, meetings, and more.

Overview

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Get an overview of your emails with customers, and a quick access to their cases and questions. The Smart Actions of the SAP CX AI Toolkit, represent insights and action items that are pulled from your email and meetings. It offers you a quick access to your last email with your customers, by summarizing it and providing its description. The Smart Actions also show you your customer's questions, and you can trigger an AI generated answer based on the data sources and files that you have on your OneDrive. Additionally, it provides you with links to the data sources that the answers were pulled from. This tool offers you a set of actions for each question, like copying, viewing the answer, dismissing the question, and enables you to schedule a follow-up meeting, if needed.

Benefits

Help your teams make more intelligent decisions with enterprise data combined with operational data
Automate routine tasks from right where your teams work using a stand-alone app or Joule
Understand customers and answer their questions faster with proactive insights and answers derived from enterprise data

Business Value

70% higher staff productivity

Details

Solution type

AI Feature

Plans and pricing

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Details:
- This AI offering can only be bought as part of the package Joule Premium for Customer Experience and is not available seperately.
- Use the AI Estimator to estimate the number of AI Units required.

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