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SAP Cloud for Customer

Redefine customer engagement with our next-gen cloud CRM software – SAP Cloud for Customer

Engage your customers in more meaningful ways with SAP Cloud for Customer. This cloud CRM portfolio brings sales, customer service, and social CRM together – to help your team form powerful personal connections that drive customer engagement across all channels. Take advantage of rich predictive insight, flawless execution and contextual customer experience relevant to your industry. 

Why SAP Cloud for Customer?

Because businesses need to deliver a seamless customer experience across all communication channels - in-person, on the phone, online, on social media, and via mobile devices. With our cloud-based CRM software, you can:

  • Leverage sales, service, and social engagement in an integrated SaaS CRM system
  • Gain a 360° view of customers to understand their needs at any moment
  • Use real-time customer analytics and predictive insight to improve interactions across all channel
  • Run your business anywhere, anytime on any device
  • Get up and running quickly and cost-effectively with subscription-based cloud CRM solutions

Learn how SAP Cloud for Customer increases sales team productivity and income in this Forrester Total Economic Impact summary

Learn how the functional and technical capabilities of SAP Cloud for Customer can simplify the lives of business users and IT:

Functional Capabilities
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SAP Sales Cloud:

Give your sales reps the insight they need to engage in meaningful customer conversations and take the right action with a new set of capabilities that go beyond traditional sales CRM software. Make it easy for your sales force to engage and win anytime, from anywhere.

Learn more details on SAP Sales Cloud

 

SAP Service Cloud:

Wow digitally connected consumers with consistent service across all channels. Give your call center and help desk agents a complete view of customers so they can quickly solve problems and empower field service technicians with the right mobile tools and technology.

Learn more details on SAP Service Cloud

 

SAP Social Engagement Cloud:

Enhance the customer experience by integrating social
media across your service and support channels. Respond quickly and appropriately whenever your brand is talked about online.

Learn more details on SAP Social Engagement Cloud

Suggested Resources

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Cloud for Customer overview video

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Video: See SAP Sales Cloud in Action

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Video: See SAP Service Cloud in Action

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Video: See SAP Social Engagement Cloud in Action

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Technical Capabilities
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  • APIs and SDK: With access to APIs and SDK, developers and administrators can personalize and extend SAP Cloud for Customer and integrate the solution with other back-office systems to meet unique business needs.
  • Back-Office Integration and Mash-Ups: Push back-office information to users in real time so they never have to hunt for pricing, quotes, or other order-to-cash information again. With native SAP ERP and SAP CRM integration, and business application mash-ups, all users can effortlessly stay on top of their accounts.
  • Email and Notes Integration: Use familiar tools to work efficiently. Integrate with Microsoft Outlook, Google Gmail, Lotus Notes, and Evernote to eliminate double data entry and automatically keep customer information and notes in sync. 
  • Mobility and Offline Access: Get seamless mobile support for iPhone, iPad, Apple Watch, Windows Tablet, and Android devices at no extra cost. Engage customers in real time, manage your activities, and track your performance, even when you'™re offline.
  • Productivity and Personalization: Use innovative, easy-to-use features such as tagging, flagging, in-line editing, custom fields, reports, tiles, and more“ to help salespeople personalize their experience and access the information they need, fast.

Suggested Resources

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Video: Customize your personal settings

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Need additional help? Explore SAP Digital Business Services

Find out about system and software requirements for SAP Cloud for Customer

System and software requirements vary according to specific customer scenarios. Please refer to the system and software requirements overview page for a list of supported devices, hardware, operating systems, apps, and browsers.

System Requirements Details
Device Applications, Supported Operating Systems, & Browsers

Microsoft Windows 7 or 8.1 - recommended IE10, IE 11, or Google Chrome 46 and supported Firefox 40

MAC OS - recommended Apple Safari 8 or supported Firefox 40

Device Applications: Apple iPad or iPhone - iOS 8.0 and above; Android phones - Android 4.4 or higher
Minimum hardware requirements
 Intel Core 2 Duo  (2.4 GHz with a 1066 megahertz {MHz} front-side bus) or better - and 4 GB to 6 GB of memory depending on the operating system
Network requirements
 1 to 20 mbps depending on the number of users, with 200 ms latency or better
Optional software requirements
 Add-ins for Microsoft Excel and Outlook; IBM Lotus Notes; CTI Client Adapter
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SAP Sizing Guide

Subscription options for SAP Cloud for Customer

SAP Cloud for Customer is offered in a per-user, per-month subscription based model. SAP offers multiple editions based on your business needs. See below for free trial offers and additional information.

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SAP Sales Cloud, starter edition

  • Target users: Individuals and small teams 
  • Functionality: Complete stand-alone sales and service; Available for customer self-service purchase and implementation
  • Pricing: Utility pricing for 3 month terms to credit cards - per user / month

Free Trial

SAP Cloud for Customer, Edge Edition

  • Target users: Small and medium sized businesses
  • Functionality: Complete stand-alone sales and service
  • Pricing: Cloud subscription - per user / month

 

SAP Cloud for Customer, Limited Package

  • Target users: Non-full-time sales and service employees channel partners and distributors
  • Functionality: Restricted sales, service, and social engagement
  • Pricing: Cloud subscription - per user / month
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SAP Sales Cloud

  • Target users: Sales reps, sales managers, sales operations account managers
  • Functionality: Complete sales and end-to-end business process integration with SAP Business Suite, SAP CRM and SAP BW
  • Pricing: Cloud subscription - per user / month

SAP Service Cloud

  • Target users: Customer service reps, call center agents, technical support 
  • Functionality: Complete service and end-to-end business process integration with SAP Business Suite, SAP CRM and SAP BW
  • Pricing: Cloud subscription - per user / month

SAP Social Engagement Cloud

  • Target users: Social media agents, social marketing ambassadors, customer service reps, call center agents
  • Functionality: Complete service and end-to-end business process integration with SAP Business Suite, SAP CRM and SAP BW
  • Pricing: Cloud subscription - per user / month
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SAP Cloud for Customer Enhanced Package

  • Target users: CRM enterprise users
  • Functionality: Complete sales, service, and social engagement; End-to-end business integration with SAP Business Suite, SAP CRM and SAP BW
  • Pricing: Cloud subscription - per user / month

SAP Cloud for Customer, Enterprise Edition

  • Target users: CRM enterprise users with custom extension application needs
  • Functionality: Complete sales, service and social engagement; End-to-end business integration with SAP Business Suite, SAP CRM, SAP BW; Custome extension application support; SAP HANA Cloud Portal
  • Pricing: Cloud subscription - per user / month
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Product Extensions

Want to extend the functionality of SAP Cloud for Customer? Take advantage of these powerful product extensions:

End-to-End Solutions

SAP provides comprehensive end-to-end solutions built on SAP Cloud for Customer for the following departments:

Other Delivery Options

Our cloud solutions can help you engage your customers like never before. In addition to our next generation CRM products, we offer:

Cloud Integration

Integrate your cloud technology quickly and seamlessly using these products:

Free Trial

Need a simple robust sales force automation solution, to get your team up and running in minutes? SAP Sales Cloud, starter edition is for you. Try it for free today. Then after 30 days, choose to continue with a per user per month fee. It offers robust, enterprise-grade capabilities, it's flexible and scales with your business.

See what our customers are saying

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MAN Diesel & Turbo customer testimonial video

MAN Diesel & Turbo

In today’s competitive market, success depends on being quicker than the competition. With the SAP Sales Cloud solution, MAN Diesel & Turbo now ensures every customer feels like the world revolves around them.

Bona

Bona is a worldwide leader in hardwood floor care. Find out how the company is using SAP Service Cloud and SAP Social Engagement Cloud to speed up claim resolution, proactively spot trends, and engage customers on social media.

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SAP Cloud Trust Center

Trust, security, and compliance in the cloud – that’s our commitment to you. Get easy access to all SAP cloud trust related content including your personalized cloud services status.

Get Started

As a cloud software customer, SAP offers valuable resources to setup and start using SAP Cloud for Customer.

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Administration Guide

Refer to the Administrator Guide for a step-by-step overview of the installation process a including scoping, fine tuning, business roles, workflows, and more.

Choose features and base products

Refer to the online SAP Cloud for Customer feature matrix to learn about the features in each of the available base products (purchased separately).

SAP Cloud for Customer user guide

Read the User Guide to review use cases and instructions for the most common SAP Cloud for Customer procedures.

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Ensure the security of SAP Cloud for Customer

Download the SAP Cloud for Customer Security Guide* for important information on ensuring the security of your software.

How to apply business analytics

Learn how to apply the rich analytics capabilities of SAP Cloud for Customer. This guide covers report design, KPIs, interactive dashboards, and more.

Set up an extended mobile edition

Find out how to configure and use the extended mobile version of our cloud CRM software€“ for businesses on the go.

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Need additional help with your implementation?
Contact SAP Digital Business Services or SAP Enterprise Support services

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Find an SAP partner to help with your implementation

Integration of SAP Cloud for Customer with SAP S/4HANA and SAP ERP

As companies digitize the enterprise, leveraging the best solutions from cloud with your SAP solutions helps establish your platform for innovation and business process automation. With sophisticated integration options and built-in integration from SAP, you can connect SAP Cloud for Customer with SAP S/4HANA as well as SAP ERP.
 
Explore defined best practice integration scenarios for SAP Cloud for Customer and SAP Business Suite:

The hybrid scenarios offer data and end-to-end business process integration for opportunity-to-order management including accounts, opportunities, quotes and orders.

Integrate with SAP Jam

Integrate with SAP Jam* to enable collaboration using the SAP Jam feed – and allow users to create groups for accounts, opportunities, products, and service tickets.

Integrate Custom Data

Consult SAP Cloud for Customer Integration Guide for Custom Data for an overview of the architecture options needed to merge data from your legacy systems.

Integration Scenarios

Review SAP Cloud for Customer Integration Scenarios for information on integrating the software with third-party on-premise and cloud solutions.

Technical Connectivity Guide

Consult the Technical Connectivity Guide for On-Demand, On-Premise, and Hybrid Applications* to learn how to connect SAP Cloud for Customer with existing apps.

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Need help with your Cloud integrations? SAP Cloud Consulting Services can help

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What's new in SAP Cloud for Customer?

Review the online guide What's New in SAP Cloud for Customer to explore the latest features and updates.

Planned Timeline and Functionality

Find out how SAP Cloud for Customer product capabilities are planned to progress over time. View the product road map*.

openSAP online courses

openSAP courses provide SAP customers and partners with the necessary know-how to get on board safely and quickly. Choose from our catalog of courses.

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Support

Get the support you need to keep your SAP Cloud for Customer software running at peak performance, maximize the value of your software, and take advantage of new business models and capabilities.

Troubleshoot and Maintain

Get support and relevant information via the Business Center for Cloud Solutions from SAP - from initial go-live to upgrades and enhancements.

Help portal page for SAP Cloud for Customer - get help with SAP Cloud for Customer guides, product documentation and how-to videos

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Ask the Community
 
 
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Contact Support

Visit the SAP Support Portal - search for SAP Notes, SAP Knowledge Base Articles, FAQs, SAP Community content and more.

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SAP Cloud Customer Support 

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Cloud Professional Services

Expert Community

Connect with your peers and experts from SAP to get the latest news and insights on SAP Cloud for Customer implementations, upgrades, innovations, and best practices.

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SAP Cloud for Customer: How to Guides and Integration

This blog serves as a SCN table of contents for all updated C4C integration presentations, demos, youtube videos, and how-to guides on implementing SAP Cloud for Customer.

Sales Office vs. Org. unit C4C

I have a scenario that includes the integration of C4C with ERP. Read the scenario along with the suggested recommendations. 

Visit the SAP Cloud for Customer community

Join the SAP Cloud for Customer community to get fresh insights, the latest product details, and the opportunity to interact with the experts.

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