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Utilities

Utilities

Inspire and shape a digital world by reinventing power generation, transmission, distribution, and retail.

Introducing industry cloud solutions

See how industry cloud solutions from SAP can help you run an Intelligent Enterprise and deliver value.

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Explore the impact of the COVID-19 pandemic on utilities
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Utilities need flexibility services to optimize load potential

Utilities are transitioning from a delivery-focused role to one that orchestrates data and services. By 2025, we expect that a large number of industry players will derive revenue from services and energy data.

See how utilities companies are succeeding with SAP

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SAP Road Map for Utilities

Explore how our current, upcoming, and planned innovations help utilities deliver safe, reliable, and sustainable energy products and services.

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Current release highlights

  • Monitoring, assessment, and forecasting of asset health based on granular data from sensors
  • Insights that trigger just-in-time maintenance orders and schedules
  • Real-time asset health status and failure prediction
  • Delivery of a 360-degree view of the customer to invigorate profitability and brand loyalty
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Upcoming innovations

  • Digital collaboration with stakeholders throughout maintenance, replacement, and procurement
  • Partner extensions for the SAP Cloud for Energy solution
  • Seamless transition to the cloud with a native integration to SAP Cloud for Energy
  • Operation of customer service, marketing, sales, and commerce processes in an integrated way
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Future plans

  • Apply the Internet of Things, machine learning, and artificial intelligence in the cloud
  • Develop specific solutions on SAP Cloud Platform
  • Receive, validate, store, and process structured and unstructured information
  • Support regulatory processes such as schedule management and energy settlement

Get the facts

45

of the 50 top utilities companies in the world run SAP solutions.

91 %

of the top Forbes Global 2000 Utilities run SAP.

SAP Fast Facts for Utilities

Unlock new business value with digital technology

Embrace the Intelligent Enterprise for utilities

Discover how intelligent technology can help you take advantage of the emerging digital energy network to profit from new structures of energy generation and transmission.

Renew your business model and win

Learn how you can use technology to drive efficiency and transform your business to support changes in deregulation, decentralization, decarbonization, and digitalization. 

Rise to the challenge with an agile cloud platform

Find out how the cloud can help you adopt innovations faster, achieve higher asset productivity, and lower IT costs by bringing ideas to market readiness.

Find software tailored to your utilities needs

Navigate environmental challenges, improve regulatory compliance, and boost operational efficiency with smart grid analytics and demand management.

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SAP S/4HANA

SAP S/4HANA

SAP S/4HANA

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SAP S/4HANA Cloud

Adopt industry best practices for your utilities enterprise by using a proven technology framework. Achieve operational excellence in core financial and engagement management practices and across your business as a whole.

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SAP C/4HANA

SAP C/4HANA

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SAP Customer Experience solutions

Engage utilities customers with exceptional experiences that generate revenue and increase profitability. Lead by offering new products and services and empower your customer service organization with capabilities that deliver the convenience and flexibility that prosumers want in a digital, mobile-first world.

Experience the power of our utilities solutions

Enterprise Asset Management Meter, Energy, and Water Data Management Customer Experience Management Bill to Cash Analytics
Demo
SAP S/4HANA: Streamline Maintenance for Utilities
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Demo
SAP S/4HANA: Improving Service Technician Efficiency for Utilities
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Demo
Use Intelligence to Predict Health of Utilities Assets
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Demo
SAP S/4HANA - Multi-Resource Scheduling for Utilities
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Demo
SAP Intelligent Asset Management: Predictive Maintenance and Service
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SAP Intelligent Asset Management: Asset Intelligence Network
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Demo
SAP S/4 HANA: Enterprise Portfolio and Project Management
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Demo
SAP S/4HANA: Meter Reading and Energy Data Management for Utilities
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Demo
SAP Analytics: Embedded Analytics for Utilities
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Demo
SAP Experience Management: Capturing Customer Experiences to Deliver Excellence
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Demo
SAP for Utilities: Optimize the Digital Commerce Experience for Utilities
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Demo
Empower Sales to Sell More for Utilities
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Demo
SAP for Utilities: Empowering Call Center Insight for Utilities
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Demo
SAP for Utilities: Mastering Marketing in the Moment
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Demo
SAP for Utilities: Exceed Customer Service Expectations for Utilities
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Demo
SAP Sales Cloud- Utilities Key Account Manager
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Demo
SAP Service Cloud- Customer Service for Utilities
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Demo
SAP for Utilities - Survey Results and Ticket Routing
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Demo
SAP for Utilities: Optimize the Digital Commerce Experience for Utilities
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Demo
Solving Scams with Insight for Utilities
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Demo
SAP S/4HANA - Revenue Management for Utilities
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Demo
SAP Analytics: Enterprise Analytics for Utilities
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Demo
SAP Analytics: Empowering Call Center Insight for Utilities
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Demo
SAP Analytics: Enabling Visualizations with Value for Utilities
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Jump-start your transition to an intelligent enterprise

Accelerate implementation time, reduce risks, and get ready for your digital journey with SAP Model Company.

Building representing SAP Model Company

SAP Model Company service

Become a digital leader with prepackaged, ready to use services that deliver predefined end-to-end business processes, test cases, configuration guidelines, and project accelerators for your industry. 

What are leading analysts saying about SAP?

Uncover keys to success from utilities experts

Learn how you can overcome some of your greatest challenges today and in the future by becoming an interconnected company that can operate with flexibility, digitalize the entire business, and focus on sustainability.

Building resilience in the face of disruption

Find out why IDC reports that adding predictive capabilities and intelligence to asset management is the utility industry’s biggest opportunity for transforming business and staying resilient in uncertain times.

Simplify and improve your business with the latest innovations

Adopt advanced spatial solutions from SAP

Combine enterprise and spatial data to create location-aware business applications quickly and enable critical, real-time decisions.

SAP remains a leader in utilities customer information systems

Once again, SAP has been positioned as a leader in the Gartner Magic Quadrant for Utilities Customer Information Systems, reflecting our leadership in the utilities market and dedication to continuous innovation.

Get fresh perspectives from utilities experts

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Tobias Steckenborn
Utilities Business Unit
SAP

Exploring new opportunities for efficiency

Discover seven workstreams for SAP Cloud that can help your utilities business achieve digital transformation and improve performance.

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Alena Yurtsevich
Business Processes Associate Consultant, Energy & Natural Resources
SAP

Creating business strategies for the future

Gain insight into the benefits of SAP Cloud for utilities companies and find out how to boost energy efficiency in this expert interview with a lead solution owner.

SAP News

Developing new solutions for cloud-based success

Find out how SAP and Accenture are helping companies navigate the future of the industry with cloud-based solutions that improve the customer experience.

Communities and Events

Join the SAP for Utilities Community

Stay up to date on the latest innovations, trends, and solutions by joining other utilities stakeholders to learn and share insights through blogs, discussions, and events – and find out how SAP can help your utilities business run better.

SAP Utility Week 2020

Watch SAP's premier customer-focused virtual event that brings together industry leaders, technology visionaries and peers to discuss the challenges and opportunities facing today’s utilities industry.

Manage your utilities business enterprise-wide

Explore our comprehensive solutions for all business processes across all industries to find the solutions you need to build a connected business.

Human Resources

Simplify HR processes and engage your workforce to drive better business results, empower your workforce, and develop your talent.

Finance

Bring together financial processes with automated, real-time analytics, and translate them into forward-looking business insight across the entire organization.

Procurement and Networks

Streamline procurement processes across your organization, driving compliance and control while cutting costs and risks.

Analytics

Take advantage of in-depth data analysis, predictions, and processing of complex events, and combine data from a variety of sources into one, integrated platform.

Database and Data Management

Leverage business applications that use the latest technology advancements – including the SAP HANA platform, cloud, mobile, and more.

Application Development and Integration

Deploy high-velocity, intelligent edge applications using business and technology services.

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