Skip to Content
Photo of a light bulb on during daylight


Thrive in a time of energy transition with utilities management systems that support a sustainable future.

Energy management: The heartbeat of a rapidly changing world

From decarbonization to decentralization, energy companies are facing an
unprecedented number of new challenges – and opportunities.

Image representing top of mind topics for utilities including deregulation, decarbonization, decentralization and digitalization
Energy deregulation

The once-stable energy industry is now being disrupted by new players. Utilities must digitalize their legacy systems or risk losing out to more agile competitors that can leverage DER, decentralized networks, and handle energy at the “grid edge.” By modernizing, traditional providers can diversify their business models and gain new revenue streams.

Decarbonization challenges

Renewable energy is increasingly affordable and attractive. But as utilities transition into sustainable energy companies, they face new challenges – such as variability in weather-controlled power generation and the impact on demand models. They need accurate, real-time data to efficiently deliver the clean energy that customers are demanding.


Distributed energy resources (DER)– including rooftop solar systems, battery storage, and electric vehicle chargers – are owned by prosumers, who expect their utility bill to reflect both the power they use and the power they generate. Now, billing must evolve from merely a means of collection to a point of interaction and customer communication. 

Digitalization: key to resilience

With weather disasters at an all-time high, grid resilience is critical.  But energy companies with aging physical assets and paper-based legacy systems can’t leverage innovations that boost reliability – such as smart grids, smart metering, and local energy balancing. What they urgently need is an intelligent, integrated, cloud-based system.

Innovative utilities and energy solutions from SAP and our partners

Solutions that address specific utilities and energy industry needs help you achieve cost-effective transformation and sustainable growth.

SAP E-Mobility

Manage your electric mobility network efficiently on a platform that provides a clear view of charging processes, incidents, energy costs, power grid utilization, and expenses.

SAP Field Service Management

Empower utilities technicians to rapidly resolve issues and boost customer satisfaction with end-to-end field service management – from mobile tools to AI-based recommendations.

SAP Business Network for Asset Management

Track equipment and IoT data in a central repository that makes it easier to collaborate on asset maintenance, usage, and failures – and keep utilities assets performing at their best. 

SAP Subscription Billing

Support subscription-based business models while automating and simplifying utilities billing processes. Easily manage contracts, plans, recurring payments, usage data, and more.

SAP Predictive Asset Insights

Manage the health of your utility assets with predictive maintenance and planning based on insights from IoT sensors, machine learning analytics, and digital twin simulations.

SAP Asset Manager

Prolong the life of your utilities assets – and improve their reliability and performance – with online and offline access to a powerful mobile app for enterprise asset management (EAM).

What are the leading analysts saying about SAP?

Create a greener future with executive insight

Explore the future of sustainability in oil, gas, and energy with insights from 215 industry executives surveyed by SAP and Oxford Economics.

Explore opportunities during the energy transition

The energy transition poses challenges for utilities but is also a time of great opportunity. Learn how to take advantage of this disruption to innovate.

Explore our energy and utilities management solutions


Minimize downtime while keeping energy assets such as pipelines, plants, and sub-stations operating at peak performance. Our utilities asset management solutions provide a single, real-time view of data, so you can closely monitor smart grid conditions, improve asset planning and lifecycle costs, and enhance predictive maintenance from the shop floor to the field.
  • Portfolio and project management 
  • Asset operations and maintenance 
  • Asset performance management  
  • Environment, health, and safety

5% to 25% improvement in overall equipment effectiveness.

Source: BRI



SAP Business Technology Platform gives us the unified look and feel and integrated architecture we need. Leveraging it for building end-to-end processes is a key advantage.

Achim Löbke, Head of Architecture and Optimization, UniperSE


Run an advanced metering infrastructure (AMI) that lets you collect and analyze energy, gas, or water data in real time. Our utility metering solutions provide advanced analytics and dashboards for monitoring, managing, and forecasting energy consumption. Support the entire meter lifecycle, and use technology such as machine learning, to automate and guide users through complex processes. 
  • Meter lifecycle management 
  • Discrete meter reading processing 
  • Handling of time series data 
  • Energy settlement and regulatory compliance 
  • Metering analytics

92% of customer interactions are automated on a self-service portal for lower costs and increased customer satisfaction.

Source: FARYS


With SAP Business Technology Platform, everything is integrated. Our data is in one place. It unlocks intelligence, simplifies innovation, and lowers our total cost of ownership compared to our peers.

Inge Opreel, CIO, FARYS


Drive profitability and customer loyalty by establishing a 360-degree view of the customer and the ability to personalize offers at each moment. Listen and engage in real time with relevant information and translate individual experiences into satisfying customer journeys.​
  • Personalized marketing 
  • Customer service excellence 
  • Omnichannel sales and commerce 
  • Customer experience management

15% to 40% improvement in customer satisfaction.

Source: BRI


Services and support from SAP Preferred Success helped create a stable system for our critical Operational Call Centre, where we take emergency calls 24x7 using SAP Service Cloud.

Fiona Warburg, CoE Manager, Dŵr Cymru Welsh Water 


Run more efficient field service operations – from service appointments to outage management and emergencies. Our field service management solutions can help you improve customer satisfaction and lower costs with AI-powered scheduling, planning, and dispatch. Take advantage of real-time analytics and reports, mobile tools, automated invoicing, flexible workforce management, and more.
  • Field service management and execution 
  • Extended workforce management 
  • Project management 
  • Service experience management

30% faster processing of operational information, due to automated processes and a single data source.

Source: Siemens Gamesa

Through investment in a new IT platform and a service architecture based on SAP S/4HANA, Siemens Gamesa is ready for the future, with the ability to provide new and improved business models and services for our customers.
Alan Feeley, CIO, Siemens Gamesa Renewable Energy S.A


Deploy new revenue models and grow profits with a rich utilities billing solution for commodity billing. Streamline bill-to-cash processes to help ensure fast, compliant revenue management and to increase financial insight and control.

  • Billing of commodities
  • Billing of non-commodities
  • Flexible subscription billing
  • Invoice management
  • Revenue management for energy, water, and services

40% decrease in customer service operations costs.

Source: BRI


We use SAP Commerce Cloud to digitalize most of our quotation processes. This enables our sales department to conclude a contract in half the time.

Güngör Saritas, Head of Business and Customer Services and Billing, MVV Enamic GmbH

Back to top