Agreements

Find various agreement documents for cloud, software, and service offerings from SAP. When referenced in specific order forms, these agreement documents form the basis of your contractual relationship with SAP. Prior versions of agreement documents are not displayed on this site. Please contact your SAP representative for prior versions.

Cloud Services Agreements

The contract for cloud services from SAP consists of three main building blocks. The order form, data processing agreement, and general terms and conditions are generally the same for any cloud service on our price list, while the cloud service description, including Product Supplement, Support Policy and Service Level Agreement, is a product-specific collection of terms.

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Order form

The order form is your ordering document to subscribe to business cloud services from SAP. It defines the commercial terms and lays out the agreement structure.

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Cloud Service Description

SAP delivers the cloud service to all customers in a uniform manner. Find out the product-specific terms, the support policy, and the operational availability of the cloud service.

Data Processing Agreement

Based on the instruction of the data processor handling personal data uploaded into the cloud service, SAP implements and maintains technical and organizational measures to adequately protect the personal data.

General Terms and Conditions

The general terms and conditions (GTC) document describes the essential legal terms that apply to the chosen cloud service including usage rights, customer data, warranties, confidentiality, and limitations of liability provisions.

On-Premise Software Agreements

In general, the order form for on-premise software consists of multiple elements. By selecting the agreement type below, you may find the agreement documents referenced in your order forms for software and service offerings from SAP concerning on-premise software.

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