Cloud Services Agreements
The contract for cloud services from SAP consists of three main building blocks. The order form, data processing agreement, and general terms and conditions are generally the same for any cloud service on our price list, while the cloud service description, including product supplement, support policy, and service level agreement, is a product-specific collection of terms.
Order form
The order form is your ordering document to subscribe to business cloud services from SAP. It defines the commercial terms and lays out the agreement structure.
Cloud service description
SAP delivers the cloud service to all customers in a uniform manner. Learn about the product-specific terms, support policy, and operational availability of the cloud service.
Data processing agreement
Based on the instruction of the data processor handling personal data uploaded into the cloud service, SAP implements and maintains technical and organizational measures to adequately protect personal data.
General terms and conditions
The general terms and conditions (GTC) document describes the essential legal terms that apply to the chosen cloud service, including usage rights, customer data, warranties, confidentiality, and limitations of liability provisions.
On-Premise Software Agreements
Select the agreement type below to find the agreement documents referenced in your order forms for software and service offerings from SAP concerning on-premise software.
General terms and conditions
Product use and support terms
Data processing agreements
Service descriptions
PartnerEdge Partner and Partner's Customer Agreements
Find the agreement documents referenced in your SAP PartnerEdge Master Partner Agreement and in your SAP PartnerEdge Schedule(s).
Distribution agreements
Open ecosystem agreements
Leveled partner agreements (silver, gold)
End user agreements
Partner test, demonstration, and development licenses
Partner – Other Partnerships Agreements
Find agreements for various partnership types.
Outsourcing agreements
Partner test, demonstration, and development licenses
Platform partner agreements
SAP Integration Certification Center
SAP Services Agreements
Find various agreement types for SAP services, like education, digital interconnect, and support services.
