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Experience Management is here

Understand how your customers and employees are feeling – and deliver better and more personalized experiences that make them happy with SAP Experience Management solutions.

The future of business has feelings

There’s often an astounding disparity between how you think customers feel about your products and services and how they actually do feel.

Operational data (O) – like costs, revenues, and sales – show what is happening in your business. But you also need experience data (X) to understand the feelings of the people involved and why things are happening.

SAP Experience Management solutions combine X-data and O-data. By collecting experience data at every meaningful touchpoint, you can analyze and understand experience gaps – and determine what to do about them.
Your company can then automate actions across business functions to drive improvement in customer, employee, product, and brand experiences.

  • Human Resources
  • Customer Experience
  • Spend Management
  • Supply Chain
  • Human Resources
  • Customer Experience
  • Spend Management
  • Supply Chain
Human Resources

Support employees at work and in life

Great employee experiences aren’t just about free food and ping pong tables. They’re about supporting your people in moments that actually matter – in both work and life. By combining X and O data, you can predict and prevent burnout, make individuals feel valued, and more.

Customer Experience

Proactively meet customer needs

It’s never been easier for customers to determine which companies provide stand-out experiences – and which don’t. By combining X and O data, you can deliver the stellar, personalized experiences that get rave reviews and grow your business.

Spend Management

Create a people-centric spend process

Connect your X and O data so that you gain the insight you need to meet employee needs and deliver on customers’ ever-changing requirements.

Supply Chain

Give customers what they want – now

People have more choice than ever. By connecting X and O data, you can run a smart digital supply chain that provides the individual delivery, service, and product experiences people crave.

Are you delivering the best possible
customer experience?

Find out how your customer experience compares

Take this free 20-question assessment to evaluate your customer experience (CX) maturity level and performance. You’ll receive a customized report on your program's strengths and weaknesses, along with guidance based on proven success.

Want to learn more?

The Total Economic Impact of Experience Management with Qualtrics, an SAP company

The trend is clear: We live in an experience economy. The winners and losers of the future will be determined by the experiences they provide. Technology is making it easier than ever for organizations to manage the experiences with their customers, employees, products, and brand.

Get started today

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