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Nestlé’s approach to chatbots on SAP Cloud Platform

Turn insight into action with conversational AI

Bring processes together to give end users a seamless transition between solutions and tasks, like Nestlé did by creating a chatbot for HR employees. Using SAP Cloud Platform with SAP Conversational AI services, Nestlé provides self-service access to HR headcount information, while visualizing the data graphically using smart graphics in SAPUI5.

  • Secure data exchange between SAP Conversational AI and back-end systems
  • Organizational single sign-on for the chatbot app
  • Consistent user requests across different systems
  • SAPUI5-based UX interface for Web pages and mobile devices

Solve the problem with SAP Cloud Platform

What is the challenge?

Provide end users with a seamless transition between solutions, while keeping the context of their task, by bridging complex landscapes. 

What is the solution?

Create a chatbot that gives employees self-service access to information, such as headcount or full-time versus part-time hire ratios, using SAP Conversational AI.

What is the outcome?

A fully-integrated chatbot automates volume inquiries that are securely managed with a mobile, Web-optimized interface. 

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Bill of material for SAP Cloud Platform licensing

See what SAP Cloud Platform components you may need for your use case.

Redis on SAP Cloud Platform

Leverage an open-source, advanced, and in-memory key-value store with on-disk persistence. Licensing metrics are GB of memory blocks per unit.

Application runtime

Operate polygot cloud applications in Cloud Foundry on SAP Cloud Platform. Licensing metrics are nodes.

SAP Conversational AI

Create innovative chatbots with a comprehensive bot-building platform. Licensing metrics are chats in blocks of 1,000.

Pricing and Packaging

Estimate your price

Customers can use the SAP Cloud Platform pricing estimator to calculate the required investment for a particular project. Scale up or down on services as required. Consult your SAP Account Executive regarding your specific licensing needs.

Questions? Get in touch!

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