| Profit (loss) after tax1 | | 7,326 | 3,150 | 5,964 |
| Adjustments to reconcile profit (loss) after tax to net cash flows from operating activities: | | | | |
| (Profit) loss after tax from discontinued operations | | 0 | 0 | −2,363 |
| Depreciation and amortization | (D.2)–(D.4) | 1,311 | 1,280 | 1,373 |
| Share-based payment expense | (B.3) | 1,695 | 2,385 | 2,220 |
| Income tax expense | (C.5) | 2,944 | 1,614 | 1,741 |
| Financial income, net | (C.4) | −534 | −398 | 456 |
| Increase/decrease in allowances on trade receivables | | 11 | 30 | −10 |
| Other adjustments for non-cash items | | 94 | 110 | 23 |
| Increase/decrease in trade and other receivables | | −388 | −247 | −393 |
| Increase/decrease in other assets | | −1,315 | −632 | −700 |
| Increase/decrease in trade payables, provisions, and other liabilities | | −308 | 603 | 633 |
| Increase/decrease in contract liabilities | | 1,336 | 869 | 443 |
| Share-based payments | (B.3) | −817 | −1,282 | −1,091 |
| Income taxes paid, net of refunds2 | | −2,198 | −2,277 | −2,161 |
| Net cash flows from operating activities – continuing operations | | 9,156 | 5,207 | 6,134 |
| Net cash flows from operating activities – discontinued operations | (D.1) | 0 | 0 | 113 |
| Net cash flows from operating activities1 | | 9,156 | 5,207 | 6,246 |
| Business combinations, net of cash and cash equivalents acquired | | −702 | −1,114 | −1,168 |
| Cash flows from derivative financial instruments related to the sale of subsidiaries or businesses | | 0 | 0 | −91 |
| Purchase of intangible assets and property, plant, and equipment | | −739 | −797 | −785 |
| Proceeds from sales of intangible assets and property, plant, and equipment | | 121 | 122 | 99 |
| Purchase of equity or debt instruments of other entities | | −5,845 | −6,401 | −3,566 |
| Proceeds from sales of equity or debt instruments of other entities | | 5,779 | 7,533 | 907 |
| Interest received | | 420 | 563 | 469 |
| Net cash flows from investing activities – continuing operations | | −965 | −93 | −4,134 |
| Net cash flows from investing activities – discontinued operations | (D.1) | 0 | 0 | 5,523 |
| Net cash flows from investing activities1 | | −965 | −93 | 1,389 |
| Dividends paid | (E.2) | −2,743 | −2,565 | −2,395 |
| Dividends paid on non-controlling interests | | −2 | −1 | −13 |
| Purchase of treasury shares | (E.2) | −1,937 | −2,106 | −949 |
| Proceeds from borrowings | (E.3) | 2 | 2,767 | 13 |
| Repayments of borrowings | (E.3) | −3,191 | −1,185 | −4,081 |
| Payments of lease liabilities | | −299 | −310 | −332 |
| Transactions with non-controlling interests | (E.2) | 0 | −11 | 0 |
| Interest paid | | −574 | −550 | −393 |
| Net cash flows from financing activities – continuing operations | | −8,745 | −3,961 | −8,151 |
| Net cash flows from financing activities – discontinued operations | (D.1) | 0 | 0 | 20 |
| Net cash flows from financing activities1 | | −8,745 | −3,961 | −8,131 |
| Effect of foreign currency rates on cash and cash equivalents | | −836 | 333 | −388 |
| Net increase/decrease in cash and cash equivalents | | −1,390 | 1,485 | −883 |
| Cash and cash equivalents at the beginning of the period | (E.3) | 9,609 | 8,124 | 9,008 |
| Cash and cash equivalents at the end of the period | (E.3) | 8,220 | 9,609 | 8,124 |