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Social Performance

People are at the heart of our organization. Aiming for a highly engaged, diverse, future-fit workforce equipped with the right skills helps SAP attract the best talent.

Our Workforce

The SAP workforce continued to grow and increased in diversity.

Ambition for women in management and gender parity is on track

As at December 31, 2022, we employed 111,961 full-time equivalent (FTE) employees worldwide. This represents an increase in the workforce of 4,546 FTEs (410 thereof from acquisitions) in comparison to 2021.

The rate of Women in Management increased to 29.4% compared to 28.3% in 2021. For 2023, we will keep our ambition to increase the rate of women in management to 30%. Our aspiration is to reach gender parity in our workforce at all levels and to retain women leaders.

Employee Headcount by Region and Function

The following table provides an overview of employee headcount, broken down by function and by the regions EMEA (Europe, Middle East, and Africa), Americas (North America and Latin America), and APJ (Asia Pacific Japan).

Full-time equivalents	12/31/2022				12/31/2021				12/31/2020
Full-time equivalents	EMEA	Americas	APJ	Total	EMEA	Americas	APJ	Total	EMEA	Americas	APJ	Total
Cloud and software	5,672	4,617	5,247	15,536	5,947	4,586	5,113	15,646	6,278	4,589	5,525	16,392
Services	8,247	5,580	5,841	19,669	8,229	5,491	5,924	19,644	8,175	5,934	5,733	19,842
Research and development	16,606	6,416	11,100	34,122	15,347	6,326	10,571	32,244	13,705	6,094	9,781	29,580
Sales and marketing	12,207	12,511	5,831	30,548	11,136	11,598	5,481	28,215	10,348	10,485	5,000	25,834
General and administration	3,466	2,186	1,280	6,932	3,374	2,306	1,199	6,879	3,285	2,161	1,243	6,689
Infrastructure	2,800	1,440	914	5,154	2,609	1,353	824	4,786	2,291	1,107	696	4,094
SAP Group (December 31)	48,999	32,749	30,213	111,961	46,641	31,660	29,113	107,415	44,082	30,369	27,979	102,430
Thereof acquisitions	188	214	8	410	462	407	45	914	609	97	75	781
SAP Group (months’ end average)	48,408	32,668	29,939	111,015	45,359	30,651	28,354	104,364	43,340	30,306	27,830	101,476

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Engagement & Loyalty

Attracting and maintaining an engaged workforce is key to SAP’s success.

Employee satisfaction and commitment within target range

The Employee Engagement Index is measuring the satisfaction and commitment of our employees, how proud they are of our company, and how strongly they identify with SAP. In 2022 it decreased to 80% (–3 pp compared to 2021) and is therefore, in line with our target of 80%. The initial target for 2022 was between 84% and 86% and was adjusted half year to 80%.

Employee loyalty remains on a high level

Employee Retention is defined as the ratio of the average number of employees, minus employees who voluntarily departed (excluding restructuring-related terminations), to the average number of employees (in full-time equivalents or FTEs). In 2022 we measured a Retention Rate of 92.3%.

Working Culture

When people are healthy, respected, and cared for, it results in greater productivity, engagement, innovation, and customer satisfaction.

Employee health sustained and target range exceeded

We measure the progress of individual employee and organizational health through the Business Health Culture Index (BHCI). In 2022, the BHCI was 81% (2021: 81%) and exceeded the upper end of our target range. For 2023 through 2025, our ambition remains to keep the BHCI between 78% and 80%.

Leadership Trust at an all-time high

Building trust in leaders is essential for continuously high employee engagement. Our Leadership Trust, measured using Net Promotor Score (NPS) methodology (on a scale between -100 and +100), reached an all-time high of 72 in 2022 since its introduction in 2013.