Full-time equivalents		12/31/2020								12/31/2019								12/31/2018
		EMEA		Americas		APJ		Total		EMEA		Americas		APJ		Total		EMEA		Americas		APJ		Total
Cloud and software		6,278		4,589		5,525		16,392		6,501		4,426		5,361		16,288		6,341		4,268		5,374		15,983
Services		8,175		5,934		5,733		19,842		8,250		6,018		5,971		20,239		8,120		5,736		5,620		19,476
Research and development		13,705		6,094		9,781		29,580		12,710		5,793		9,131		27,634		12,478		5,651		8,930		27,060
Sales and marketing		10,348		10,485		5,000		25,834		10,205		10,368		5,209		25,781		9,843		9,452		4,918		24,213
General and administration		3,285		2,161		1,243		6,689		3,161		2,123		1,246		6,530		2,906		1,970		1,147		6,024
Infrastructure		2,291		1,107		696		4,094		2,220		984		654		3,859		2,160		951		631		3,742
SAP Group (December 31)		44,082		30,369		27,979		102,430		43,048		29,712		27,571		100,330		41,848		28,029		26,620		96,498
Thereof acquisitions		609		97		75		781		338		1,638		137		2,113		657		952		434		2,043
SAP Group (months' end average)		43,340		30,306		27,830		101,476		42,697		29,368		27,092		99,157		40,496		27,454		25,759		93,709