Full-time equivalents
12/31/2020
12/31/2019
12/31/2018
EMEA
Americas
APJ
Total
EMEA
Americas
APJ
Total
EMEA
Americas
APJ
Total
Cloud and software
6,278
4,589
5,525
16,392
6,501
4,426
5,361
16,288
6,341
4,268
5,374
15,983
Services
8,175
5,934
5,733
19,842
8,250
6,018
5,971
20,239
8,120
5,736
5,620
19,476
Research and development
13,705
6,094
9,781
29,580
12,710
5,793
9,131
27,634
12,478
5,651
8,930
27,060
Sales
and marketing
10,348
10,485
5,000
25,834
10,205
10,368
5,209
25,781
9,843
9,452
4,918
24,213
General
and administration
3,285
2,161
1,243
6,689
3,161
2,123
1,246
6,530
2,906
1,970
1,147
6,024
Infrastructure
2,291
1,107
696
4,094
2,220
984
654
3,859
2,160
951
631
3,742
SAP Group (December 31)
44,082
30,369
27,979
102,430
43,048
29,712
27,571
100,330
41,848
28,029
26,620
96,498
Thereof acquisitions
609
97
75
781
338
1,638
137
2,113
657
952
434
2,043
SAP Group (months' end average)
43,340
30,306
27,830
101,476
42,697
29,368
27,092
99,157
40,496
27,454
25,759
93,709