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employees

Social Performance

A diverse and engaged workforce is key to SAP’s success. Here you will find a summary of our social performance indicators in 2020.

Workforce

SAP’s workforce continues to grow and increase in diversity.

Number of Employees

As at December 31, 2020, we had 102,430 full-time equivalent (FTE) employees worldwide (2019: 100,330). This represents an increase in headcount of 2,100 FTEs (thereof 781 from acquisitions) in comparison to 2019.

Women in Management

The ratio of women in management positions continued its upward trajectory from 26.4% in 2019 to 27.5% as at December 31, 2020.

Commitment & Loyalty

Attracting and maintaining an engaged workforce is key to SAP’s success.

Employee Engagement Index (EEI)

The Employee Engagement Index increased to a record 86% in 2020. For 2021 through 2025, we aim to maintain a level between 84% and 86%.

Employee Retention

We are passionate about developing deep and lasting relationships with all our employees. Our overall retention rate increased to 95.3% in 2020 compared to 93.3% in 2019.

Employee Headcount by Region and Function

Full-time equivalents 12/31/2020 12/31/2019 12/31/2018
EMEA Americas APJ Total EMEA Americas APJ Total EMEA Americas APJ Total
Cloud and software 6,278 4,589 5,525 16,392 6,501 4,426 5,361 16,288 6,341 4,268 5,374 15,983
Services 8,175 5,934 5,733 19,842 8,250 6,018 5,971 20,239 8,120 5,736 5,620 19,476
Research and development 13,705 6,094 9,781 29,580 12,710 5,793 9,131 27,634 12,478 5,651 8,930 27,060
Sales and marketing 10,348 10,485 5,000 25,834 10,205 10,368 5,209 25,781 9,843 9,452 4,918 24,213
General and administration 3,285 2,161 1,243 6,689 3,161 2,123 1,246 6,530 2,906 1,970 1,147 6,024
Infrastructure 2,291 1,107 696 4,094 2,220 984 654 3,859 2,160 951 631 3,742
SAP Group (December 31) 44,082 30,369 27,979 102,430 43,048 29,712 27,571 100,330 41,848 28,029 26,620 96,498
Thereof acquisitions 609 97 75 781 338 1,638 137 2,113 657 952 434 2,043
SAP Group (months' end average) 43,340 30,306 27,830 101,476 42,697 29,368 27,092 99,157 40,496 27,454 25,759 93,709

 


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Working Culture

Employee health is even more important during a pandemic. We strive to create an environment in which employees stay mentally and physically healthy.

Business Health Culture Index (BHCI)

Our Business Health Culture Index (BHCI) score remained high at 80% (unchanged since 2019) and thus fell within our target range.

Leadership Trust

Building trust in leaders is essential for continuously high employee engagement. In 2020, Leadership Trust, measured using Net Promotor Score (NPS) methodology (on a scale between -100 and +100), remained strong with a score of 62 (2019: 59).

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