Social Performance

A diverse and engaged workforce is key to SAP’s success. Here you will find a summary of our social performance indicators in 2020.

Workforce

SAP’s workforce continues to grow and increase in diversity.

Number of Employees

As at December 31, 2020, we had 102,430 full-time equivalent (FTE) employees worldwide (2019: 100,330). This represents an increase in headcount of 2,100 FTEs (thereof 781 from acquisitions) in comparison to 2019.

Women in Management

The ratio of women in management positions continued its upward trajectory from 26.4% in 2019 to 27.5% as at December 31, 2020.

Commitment & Loyalty

Attracting and maintaining an engaged workforce is key to SAP’s success.

Employee Engagement Index (EEI)

The Employee Engagement Index increased to a record 86% in 2020. For 2021 through 2025, we aim to maintain a level between 84% and 86%.

Employee Retention

We are passionate about developing deep and lasting relationships with all our employees. Our overall retention rate increased to 95.3% in 2020 compared to 93.3% in 2019.

Employee Headcount by Region and Function

Full-time equivalents	12/31/2020				12/31/2019				12/31/2018
Full-time equivalents	EMEA	Americas	APJ	Total	EMEA	Americas	APJ	Total	EMEA	Americas	APJ	Total
Cloud and software	6,278	4,589	5,525	16,392	6,501	4,426	5,361	16,288	6,341	4,268	5,374	15,983
Services	8,175	5,934	5,733	19,842	8,250	6,018	5,971	20,239	8,120	5,736	5,620	19,476
Research and development	13,705	6,094	9,781	29,580	12,710	5,793	9,131	27,634	12,478	5,651	8,930	27,060
Sales and marketing	10,348	10,485	5,000	25,834	10,205	10,368	5,209	25,781	9,843	9,452	4,918	24,213
General and administration	3,285	2,161	1,243	6,689	3,161	2,123	1,246	6,530	2,906	1,970	1,147	6,024
Infrastructure	2,291	1,107	696	4,094	2,220	984	654	3,859	2,160	951	631	3,742
SAP Group (December 31)	44,082	30,369	27,979	102,430	43,048	29,712	27,571	100,330	41,848	28,029	26,620	96,498
Thereof acquisitions	609	97	75	781	338	1,638	137	2,113	657	952	434	2,043
SAP Group (months' end average)	43,340	30,306	27,830	101,476	42,697	29,368	27,092	99,157	40,496	27,454	25,759	93,709

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Working Culture

Employee health is even more important during a pandemic. We strive to create an environment in which employees stay mentally and physically healthy.

Business Health Culture Index (BHCI)

Our Business Health Culture Index (BHCI) score remained high at 80% (unchanged since 2019) and thus fell within our target range.

Leadership Trust

Building trust in leaders is essential for continuously high employee engagement. In 2020, Leadership Trust, measured using Net Promotor Score (NPS) methodology (on a scale between -100 and +100), remained strong with a score of 62 (2019: 59).