| € millions, unless otherwise stated | Notes | 2020 | 2019 | 2018 |
| Cloud | 8,080 | 6,933 | 4,993 | |
| Software licenses | 3,642 | 4,533 | 4,647 | |
| Software support | 11,506 | 11,547 | 10,981 | |
| Software licenses and support | 15,148 | 16,080 | 15,628 | |
| Cloud and software | 23,228 | 23,012 | 20,622 | |
| Services | 4,110 | 4,541 | 4,086 | |
| Total revenue | (A.1), (C.2) | 27,338 | 27,553 | 24,708 |
| Cost of cloud | −2,699 | −2,534 | −2,068 | |
| Cost of software licenses and support | −2,008 | −2,159 | −2,092 | |
| Cost of cloud and software | −4,707 | −4,692 | −4,160 | |
| Cost of services | −3,178 | −3,662 | −3,302 | |
| Total cost of revenue | −7,886 | −8,355 | −7,462 | |
| Gross profit | 19,453 | 19,199 | 17,246 | |
| Research and development | −4,454 | −4,292 | −3,624 | |
| Sales and marketing | −7,106 | −7,693 | −6,781 | |
| General and administration | −1,356 | −1,629 | −1,098 | |
| Restructuring | (B.6) | 3 | −1,130 | −19 |
| Other operating income/expense, net | 84 | 18 | −20 | |
| Total operating expenses | −20,715 | −23,081 | −19,005 | |
| Operating profit | 6,623 | 4,473 | 5,703 | |
| Other non-operating income/expense, net | (C.3) | −179 | −74 | −56 |
| Finance income | 1,473 | 787 | 371 | |
| Finance costs | −697 | −589 | −418 | |
| Financial income, net | (C.4) | 776 | 198 | −47 |
| Profit before tax | (C.2) | 7,220 | 4,596 | 5,600 |
| Income tax expense | (C.5) | −1,938 | −1,226 | −1,511 |
| Profit after tax | 5,283 | 3,370 | 4,088 | |
| Attributable to owners of parent | 5,145 | 3,321 | 4,083 | |
| Attributable to non-controlling interests | 138 | 50 | 6 | |
| Earnings per share, basic (in €) | (C.6) | 4.35 | 2.78 | 3.42 |
| Earnings per share, diluted (in €) | (C.6) | 4.35 | 2.78 | 3.42 |
Under the adoption method we chose for IFRS 16, 2018 numbers are not restated to conform to the new accounting policies. For more information, see Note (IN.1).