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Five-Year Summary

SAP Group
Amounts according to IFRS, unless otherwise stated.
€ millions, unless otherwise stated 2020 2019 2018 2017 2016
Revenues          
Cloud (IFRS) 8,080 6,933 4,993 3,769 2,993
Non-IFRS adjustments 5 81 33 2 2
Cloud (non-IFRS) 8,085 7,013 5,027 3,771 2,995
Software licenses (IFRS) 3,642 4,533 4,647 4,872 4,859
Non-IFRS adjustments 0 0 0 0 2
Software licenses (non-IFRS) 3,642 4,533 4,647 4,872 4,862
Software support (IFRS) 11,506 11,547 10,981 10,908 10,571
Non-IFRS adjustments 0 0 0 0 1
Software support (non-IFRS) 11,506 11,548 10,982 10,908 10,572
Cloud and software (IFRS) 23,228 23,012 20,622 19,549 18,424
Non-IFRS adjustments 5 81 33 3 3
Cloud and software (non-IFRS) 23,233 23,093 20,655 19,552 18,427
Services (IFRS = non-IFRS) 4,110 4,541 4,086 3,912 3,639
Total revenue (IFRS) 27,338 27,553 24,708 23,461 22,062
Non-IFRS adjustments 5 81 33 3 5
Total revenue (non-IFRS) 27,343 27,634 24,741 23,464 22,067
Share of more predictable revenue (IFRS, in %) 72 67 65 63 61
Share of more predictable revenue (non-IFRS, in %) 72 67 65 63 61
           
Operating Expenses          
Cost of cloud (IFRS) −2,699 −2,534 −2,068 −1,660 −1,313
Non-IFRS adjustments 248 305 213 233 247
Cost of cloud (non-IFRS) −2,451 −2,228 −1,855 −1,427 −1,066
Cost of software licenses and support (IFRS) −2,008 −2,159 −2,092 −2,234 −2,182
Non-IFRS adjustments 97 141 130 190 238
Cost of software licenses and support (non-IFRS) −1,911 −2,018 −1,962 −2,044 −1,944
Cost of cloud and software (IFRS) −4,707 −4,692 −4,160 −3,893 −3,495
Non-IFRS adjustments 345 446 343 423 485
Cost of cloud and software (non-IFRS) −4,362 −4,247 −3,817 −3,471 −3,010
Cost of services (IFRS) −3,178 −3,662 −3,302 −3,158 −3,089
Non-IFRS adjustments 178 254 151 166 113
Cost of services (non-IFRS) −3,000 −3,408 −3,151 −2,991 −2,976
Total cost of revenue (IFRS) −7,886 −8,355 −7,462 −7,051 −6,583
Non-IFRS adjustments 523 700 494 589 598
Total cost of revenue (non-IFRS) −7,362 −7,655 −6,969 −6,462 −5,985
Research and development (IFRS) −4,454 −4,292 −3,624 −3,352 −3,044
Research and development (in % of total revenue, IFRS) 16.3 15.6 14.7 14.3 13.8
Research and development (in % of total operating expenses, IFRS) 21.5 18.6 19.1 18.0 18.0
Sales and marketing (IFRS) −7,106 −7,693 −6,781 −6,924 −6,265
General and administration (IFRS) −1,356 −1,629 −1,098 −1,075 −1,005
Depreciation and amortization (IFRS) −1,831 −1,872 −1,362 −1,272 −1,268
           
Profits and Margins          
Cloud gross margin (in % of corresponding revenue, IFRS) 66.6 63.5 58.6 56.0 56.1
Cloud gross margin (in % of corresponding revenue, non-IFRS) 69.7 68.2 63.1 62.2 64.4
Cloud and software gross margin (in % of corresponding revenue, IFRS) 79.7 79.6 79.8 80.1 81.0
Cloud and software gross margin (in % of corresponding revenue, non-IFRS) 81.2 81.6 81.5 82.2 83.7
Services gross margin (in % of corresponding revenue, IFRS) 22.7 19.4 19.2 19.3 15.1
Services gross margin (in % of corresponding revenue, non-IFRS) 27.0 25.0 22.9 23.5 18.2
Software and support gross margin (IFRS, in %) 86.7 86.6 86.6 85.8 85.9
Software and support gross margin (non-IFRS, in %) 87.4 87.4 87.4 87.0 87.4
Gross margin (in % of total revenue, IFRS) 71.2 69.7 69.8 69.9 70.2
Gross margin (in % of total revenue, non-IFRS) 73.1 72.3 71.8 72.5 72.9
Operating profit (IFRS) 6,623 4,473 5,703 4,877 5,135
Non-IFRS adjustments 1,664 3,735 1,459 1,892 1,498
Operating profit (non-IFRS) 8,287 8,208 7,163 6,769 6,633
Operating margin (in % of total revenue, IFRS) 24.2 16.2 23.1 20.8 23.3
Operating margin (in % of total revenue, non-IFRS) 30.3 29.7 29.0 28.9 30.1
Financial income, net 776 198 −47 188 −29
Profit before tax (PBT) 7,220 4,596 5,600 5,029 4,872
PBT margin (in % of revenues) 26.4 16.7 22.7 21.4 22.1
Income tax expense −1,938 −1,226 −1,511 −983 −1,242
Profit after tax 5,283 3,370 4,088 4,046 3,629
Effective tax rate (IFRS, in %) 26.8 26.7 27.0 19.5 25.5
Effective tax rate (non-IFRS, in %) 26.5 26.2 26.3 22.8 26.9
Return on equity (profit after tax in percentage of average equity) 17 11 15 16 15
           
Order Entry          
Current cloud backlog 7,155 6,681 NA NA NA
Orders – number of cloud deals (in transactions) 16,888 15,679 13,813 11,330 8,844
Share of cloud orders greater than €5 million based on total cloud order entry volume (in %) 29 31 30 31 31
Share of cloud orders smaller than €1 million based on total cloud order entry volume (in %) 34 32 32 31 30
Orders – number of on-premise software deals (in transactions) 45,616 52,584 58,530 59,147 57,291
Share of software orders greater than €5 million (in % of total software order entry) 30 32 29 30 29
Share of software orders less than €1 million (in % of total software order entry) 36 35 39 40 38
           
Non-IFRS Adjustments          
Revenue adjustments 5 81 33 3 5
Adjustment for acquisition-related charges  577 689 577 587 680
Adjustment for share-based payment expenses 1,084 1,835 830 1,120 785
Adjustment for restructuring −3 1,130 19 182 28
           
Segment Results          
Applications, Technology & Support          
Segment revenue 21,680 21,664 19,873 18,932 17,921
Segment gross margin (in % of corresponding revenue) 80 81 81 82 83
Segment profit 9,423 9,454 8,583 8,257 8,226
Segment margin (Segment profit in % of Segment revenue) 43 44 43 44 46
Concur          
Segment revenue 1,505 1,609 1,338 1,165 985
Segment gross margin (in % of corresponding revenue) 79 78 76 75 75
Segment profit 564 620 482 405 342
Segment margin (Segment profit in % of Segment revenue) 37 39 36 35 35
Qualtrics          
Segment revenue 681 508 NA NA NA
Segment gross margin (in % of corresponding revenue) 78 78 NA NA NA
Segment profit 19 8 NA NA NA
Segment margin (Segment profit in % of Segment revenue) 3 2 NA NA NA
Services          
Segment revenue 3,157 3,447 3,165 3,012 2,840
Segment gross margin (in % of corresponding revenue) 29 24 21 20 19
Segment profit 499 362 249 160 137
Segment margin (Segment profit in % of Segment revenue) 16 10 8 5 5
           
Liquidity and Cash Flow          
Net cash flows from operating activities 7,194 3,496 4,303 5,045 4,628
Net cash flows from investing activities −2,986 −7,021 −3,066 −1,112 −1,799
Net cash flows from financing activities −3,997 102 3,283 −3,406 −2,705
Capital expenditure −816 −817 −1,458 −1,275 −1,001
Free cash flow10 6,000 2,276 2,844 3,770 3,627
Free cash flow in % of total revenue 22 8 12 16 16
Cash conversion rate
(net cash flows from operating activities in % of profit after tax)
136 104 105 125 128
Cash and cash equivalents 5,311 5,314 8,627 4,011 3,702
Short-term investments 1,470 67 211 774 971
Group liquidity
(cash and cash equivalents/short-term investments/restricted cash)
6,781 5,382 8,838 4,785 4,673
Financial debts −13,283 −13,668 −11,331 −6,264 −7,826
Net liquidity (net debt) −6,503 −8,286 −2,493 −1,479 −3,153
Days sales outstanding (DSO, in days) 78 71 70 70 74
           
Assets, Equity and Liabilities          
Trade and other receivables 6,730 8,037 6,480 6,017 6,050
Total current assets 15,069 15,213 16,620 11,930 11,564
Goodwill 27,560 29,159 23,736 21,271 23,311
Total non-current assets 43,402 44,999 34,881 30,554 32,713
Total current liabilities (including contract liabilities/deferred income) 12,842 14,462 10,486 10,210 9,674
Total non-current liabilities (including contract liabilities/deferred income) 15,702 14,929 12,138 6,759 8,205
Total equity (including contract liabilities/deferred income) 29,928 30,822 28,877 25,515 26,397
Total assets 58,472 60,215 51,502 42,484 44,277
Contract liabilities/Deferred income – current (IFRS)7 4,150 4,266 3,028 2,771 2,383
Equity ratio (total equity in % of total assets) 51 51 56 60 60
Debt ratio (total liabilities2 in % of total assets) 49 49 44 40 40
Investments in goodwill, intangible assets, or property, plant, and equipment (including capitalizations due to acquisitions) 1,780 8,090 3,715 1,630 1,145
           
Key SAP Stock Facts          
Issued shares7 (in millions) 1,229 1,229 1,229 1,229 1,229
Earnings per share, basic (in €) 4.35 2.78 3.42 3.35 3.04
Earnings per share, basic (non-IFRS, in €) 5.41 5.11 4.35 4.43 3.77
Earnings per share, diluted (in €) 4.35 2.78 3.42 3.35 3.04
Dividend per share3 (in €) 1.85 1.58 1.50 1.40 1.25
Total dividend distributed3 2,273 1,886 1,790 1,671 1,498
Total dividend distributed3 (in % of profit after tax) 43 56 44 41 41
SAP share price7 (in €) 107.22 120.32 86.93 93.45 82.81
SAP share price – peak (in €) 142.26 124.72 108.02 100.35 82.81
SAP share price – low (in €) 87.63 84.31 82.47 82.43 64.90
Market capitalization7 (in € billions) 131.70 147.81 106.80 114.80 101.73
Return on SAP shares4, 1-year investment period (in %) −10.9 38.4 −7.0 12.8 14.7
Return on SAP shares4, 5-year investment period (in %) 7.9 15.6 6.9 9.0 17.3
Return on SAP shares4, 10-year investment period (in %) 11.0 13.9 13.2 10.2 9.2
           
 Employees and Personnel Expenses          
Number of employees5, 7 102,430 100,330 96,498 88,543 84,183
Number of employees, annual average5 101,476 99,157 93,709 86,999 80,609
Number of employees in research and development5, 7 29,580 27,634 27,060 24,872 23,363
Personnel expenses 13,420 14,870 11,595 11,643 10,229
Personnel expenses – excluding share-based payments 12,336 13,035 10,765 10,523 9,444
Personnel expenses per employee – excluding share-based payments (in € thousands) 122 131 115 121 117
Operating profit per employee (in € thousands) 65 45 61 56 64
Women working at SAP (in %) 33.6 33.5 33.0 32.8 32.4
Women in management7 (total, in % of total number of employees) 27.5 26.4 25.7 25.4 24.5
Women managing managers6, 7 (in %) 23.5 22.5 21.1 21.7 20.8
Women managing teams6, 7  (in %) 29.0 27.8 27.5 26.8 25.9
Employee Engagement Index (in %) 86 83 84 85 85
Business Health Culture Index (BHCI, in %) 80 80 78 79 78
Leadership Trust Index (LTI, as NPS) 62 59 60 61 57
Employee retention (in %) 95.3 93.3 93.9 94.6 94.3
Total turnover rate (in %) 7.0 10.7 7.6 7.9 7.7
           
Customer          
Customer Net Promoter Score9 4.0 −6.0 −5.0 17.8 19.2
           
Environment          
Net greenhouse gas emissions (in kilotons) 135 300 310 325 380
Greenhouse gas emissions per employee5 (in tons) 1.3 3.0 3.3 3.8 4.7
Greenhouse gas emissions per € revenue (in grams) 4.9 10.9 12.6 13.9 17.3
Total energy consumption (in GWh) 693 955 919 920 950
Energy consumed per employee5 (in kWh) 6,800 9,600 9,800 10,600 11,800
Total data center electricity consumption (in GWh) 361 338 318 265 243
Data center energy consumption per € revenue8 (in Wh) 13 12 13 11 11
Renewable energy sourced (in %) 100 100 100 100 100

1 SAP Group. Amounts according to IFRS, unless otherwise stated.

2 As sum of current and non-current liability

3 Numbers are based on the proposed dividend and on level of treasury stock at year end.

4 Average annual return assuming all dividends are reinvested.

5 Full-time equivalents

6 Relates to different levels of management position.

7 Numbers at year end.

8 Data center energy consumption normalized against € revenue represents the required energy to develop and operate solutions in internal and external data centers.

9 Due to changes in sampling in 2018, Customer NPS is not fully comparable to the prior years' scores.

10 As at January 1, 2019, we changed our free cash flow definition to avoid effects resulting from the adoption of IFRS 16.

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