Skip to Content
Image showing virtual connections

Five-Year Summary

SAP Group
Amounts according to IFRS, unless otherwise stated.
€ millions, unless otherwise stated   2020   2019   2018   2017   2016
Revenues                    
Cloud (IFRS)   8,080   6,933   4,993   3,769   2,993
Non-IFRS adjustments   5   81   33   2   2
Cloud (non-IFRS)   8,085   7,013   5,027   3,771   2,995
Software licenses (IFRS)   3,642   4,533   4,647   4,872   4,859
Non-IFRS adjustments   0   0   0   0   2
Software licenses (non-IFRS)   3,642   4,533   4,647   4,872   4,862
Software support (IFRS)   11,506   11,547   10,981   10,908   10,571
Non-IFRS adjustments   0   0   0   0   1
Software support (non-IFRS)   11,506   11,548   10,982   10,908   10,572
Cloud and software (IFRS)   23,228   23,012   20,622   19,549   18,424
Non-IFRS adjustments   5   81   33   3   3
Cloud and software (non-IFRS)   23,233   23,093   20,655   19,552   18,427
Services (IFRS = non-IFRS)   4,110   4,541   4,086   3,912   3,639
Total revenue (IFRS)   27,338   27,553   24,708   23,461   22,062
Non-IFRS adjustments   5   81   33   3   5
Total revenue (non-IFRS)   27,343   27,634   24,741   23,464   22,067
Share of more predictable revenue (IFRS, in %)   72   67   65   63   61
Share of more predictable revenue (non-IFRS, in %)   72   67   65   63   61
                     
Operating Expenses                    
Cost of cloud (IFRS)   −2,699   −2,534   −2,068   −1,660   −1,313
Non-IFRS adjustments   248   305   213   233   247
Cost of cloud (non-IFRS)   −2,451   −2,228   −1,855   −1,427   −1,066
Cost of software licenses and support (IFRS)   −2,008   −2,159   −2,092   −2,234   −2,182
Non-IFRS adjustments   97   141   130   190   238
Cost of software licenses and support (non-IFRS)   −1,911   −2,018   −1,962   −2,044   −1,944
Cost of cloud and software (IFRS)   −4,707   −4,692   −4,160   −3,893   −3,495
Non-IFRS adjustments   345   446   343   423   485
Cost of cloud and software (non-IFRS)   −4,362   −4,247   −3,817   −3,471   −3,010
Cost of services (IFRS)   −3,178   −3,662   −3,302   −3,158   −3,089
Non-IFRS adjustments   178   254   151   166   113
Cost of services (non-IFRS)   −3,000   −3,408   −3,151   −2,991   −2,976
Total cost of revenue (IFRS)   −7,886   −8,355   −7,462   −7,051   −6,583
Non-IFRS adjustments   523   700   494   589   598
Total cost of revenue (non-IFRS)   −7,362   −7,655   −6,969   −6,462   −5,985
Research and development (IFRS)   −4,454   −4,292   −3,624   −3,352   −3,044
Research and development (in % of total revenue, IFRS)   16.3   15.6   14.7   14.3   13.8
Research and development (in % of total operating expenses, IFRS)   21.5   18.6   19.1   18.0   18.0
Sales and marketing (IFRS)   −7,106   −7,693   −6,781   −6,924   −6,265
General and administration (IFRS)   −1,356   −1,629   −1,098   −1,075   −1,005
Depreciation and amortization (IFRS)   −1,831   −1,872   −1,362   −1,272   −1,268
                     
Profits and Margins                    
Cloud gross margin (in % of corresponding revenue, IFRS)   66.6   63.5   58.6   56.0   56.1
Cloud gross margin (in % of corresponding revenue, non-IFRS)   69.7   68.2   63.1   62.2   64.4
Cloud and software gross margin (in % of corresponding revenue, IFRS)   79.7   79.6   79.8   80.1   81.0
Cloud and software gross margin (in % of corresponding revenue, non-IFRS)   81.2   81.6   81.5   82.2   83.7
Services gross margin (in % of corresponding revenue, IFRS)   22.7   19.4   19.2   19.3   15.1
Services gross margin (in % of corresponding revenue, non-IFRS)   27.0   25.0   22.9   23.5   18.2
Software and support gross margin (IFRS, in %)   86.7   86.6   86.6   85.8   85.9
Software and support gross margin (non-IFRS, in %)   87.4   87.4   87.4   87.0   87.4
Gross margin (in % of total revenue, IFRS)   71.2   69.7   69.8   69.9   70.2
Gross margin (in % of total revenue, non-IFRS)   73.1   72.3   71.8   72.5   72.9
Operating profit (IFRS)   6,623   4,473   5,703   4,877   5,135
Non-IFRS adjustments   1,664   3,735   1,459   1,892   1,498
Operating profit (non-IFRS)   8,287   8,208   7,163   6,769   6,633
Operating margin (in % of total revenue, IFRS)   24.2   16.2   23.1   20.8   23.3
Operating margin (in % of total revenue, non-IFRS)   30.3   29.7   29.0   28.9   30.1
Financial income, net   776   198   −47   188   −29
Profit before tax (PBT)   7,220   4,596   5,600   5,029   4,872
PBT margin (in % of revenues)   26.4   16.7   22.7   21.4   22.1
Income tax expense   −1,938   −1,226   −1,511   −983   −1,242
Profit after tax   5,283   3,370   4,088   4,046   3,629
Effective tax rate (IFRS, in %)   26.8   26.7   27.0   19.5   25.5
Effective tax rate (non-IFRS, in %)   26.5   26.2   26.3   22.8   26.9
Return on equity (profit after tax in percentage of average equity)   17   11   15   16   15
                     
Order Entry                    
Current cloud backlog   7,155   6,681   NA   NA   NA
Orders – number of cloud deals (in transactions)   16,888   15,679   13,813   11,330   8,844
Share of cloud orders greater than €5 million based on total cloud order entry volume (in %)   29   31   30   31   31
Share of cloud orders smaller than €1 million based on total cloud order entry volume (in %)   34   32   32   31   30
Orders – number of on-premise software deals (in transactions)   45,616   52,584   58,530   59,147   57,291
Share of software orders greater than €5 million (in % of total software order entry)   30   32   29   30   29
Share of software orders less than €1 million (in % of total software order entry)   36   35   39   40   38
                     
Non-IFRS Adjustments                    
Revenue adjustments   5   81   33   3   5
Adjustment for acquisition-related charges    577   689   577   587   680
Adjustment for share-based payment expenses   1,084   1,835   830   1,120   785
Adjustment for restructuring   −3   1,130   19   182   28
                     
Segment Results                    
Applications, Technology & Support                    
Segment revenue   21,680   21,664   19,873   18,932   17,921
Segment gross margin (in % of corresponding revenue)   80   81   81   82   83
Segment profit   9,423   9,454   8,583   8,257   8,226
Segment margin (Segment profit in % of Segment revenue)   43   44   43   44   46
Concur                    
Segment revenue   1,505   1,609   1,338   1,165   985
Segment gross margin (in % of corresponding revenue)   79   78   76   75   75
Segment profit   564   620   482   405   342
Segment margin (Segment profit in % of Segment revenue)   37   39   36   35   35
Qualtrics                    
Segment revenue   681   508   NA   NA   NA
Segment gross margin (in % of corresponding revenue)   78   78   NA   NA   NA
Segment profit   19   8   NA   NA   NA
Segment margin (Segment profit in % of Segment revenue)   3   2   NA   NA   NA
Services                    
Segment revenue   3,157   3,447   3,165   3,012   2,840
Segment gross margin (in % of corresponding revenue)   29   24   21   20   19
Segment profit   499   362   249   160   137
Segment margin (Segment profit in % of Segment revenue)   16   10   8   5   5
                     
Liquidity and Cash Flow                    
Net cash flows from operating activities   7,194   3,496   4,303   5,045   4,628
Net cash flows from investing activities   −2,986   −7,021   −3,066   −1,112   −1,799
Net cash flows from financing activities   −3,997   102   3,283   −3,406   −2,705
Capital expenditure   −816   −817   −1,458   −1,275   −1,001
Free cash flow10   6,000   2,276   2,844   3,770   3,627
Free cash flow in % of total revenue   22   8   12   16   16
Cash conversion rate
(net cash flows from operating activities in % of profit after tax)
  136   104   105   125   128
Cash and cash equivalents   5,311   5,314   8,627   4,011   3,702
Short-term investments   1,470   67   211   774   971
Group liquidity
(cash and cash equivalents/short-term investments/restricted cash)
  6,781   5,382   8,838   4,785   4,673
Financial debts   −13,283   −13,668   −11,331   −6,264   −7,826
Net liquidity (net debt)   −6,503   −8,286   −2,493   −1,479   −3,153
Days sales outstanding (DSO, in days)   78   71   70   70   74
                     
Assets, Equity and Liabilities                    
Trade and other receivables   6,730   8,037   6,480   6,017   6,050
Total current assets   15,069   15,213   16,620   11,930   11,564
Goodwill   27,560   29,159   23,736   21,271   23,311
Total non-current assets   43,402   44,999   34,881   30,554   32,713
Total current liabilities (including contract liabilities/deferred income)   12,842   14,462   10,486   10,210   9,674
Total non-current liabilities (including contract liabilities/deferred income)   15,702   14,929   12,138   6,759   8,205
Total equity (including contract liabilities/deferred income)   29,928   30,822   28,877   25,515   26,397
Total assets   58,472   60,215   51,502   42,484   44,277
Contract liabilities/Deferred income – current (IFRS)7   4,150   4,266   3,028   2,771   2,383
Equity ratio (total equity in % of total assets)   51   51   56   60   60
Debt ratio (total liabilities2 in % of total assets)   49   49   44   40   40
Investments in goodwill, intangible assets, or property, plant, and equipment (including capitalizations due to acquisitions)   1,780   8,090   3,715   1,630   1,145
                     
Key SAP Stock Facts                    
Issued shares7 (in millions)   1,229   1,229   1,229   1,229   1,229
Earnings per share, basic (in €)   4.35   2.78   3.42   3.35   3.04
Earnings per share, basic (non-IFRS, in €)   5.41   5.11   4.35   4.43   3.77
Earnings per share, diluted (in €)   4.35   2.78   3.42   3.35   3.04
Dividend per share3 (in €)   1.85   1.58   1.50   1.40   1.25
Total dividend distributed3   2,273   1,886   1,790   1,671   1,498
Total dividend distributed3 (in % of profit after tax)   43   56   44   41   41
SAP share price7 (in €)   107.22   120.32   86.93   93.45   82.81
SAP share price – peak (in €)   142.26   124.72   108.02   100.35   82.81
SAP share price – low (in €)   87.63   84.31   82.47   82.43   64.90
Market capitalization7 (in € billions)   131.70   147.81   106.80   114.80   101.73
Return on SAP shares4, 1-year investment period (in %)   −10.9   38.4   −7.0   12.8   14.7
Return on SAP shares4, 5-year investment period (in %)   7.9   15.6   6.9   9.0   17.3
Return on SAP shares4, 10-year investment period (in %)   11.0   13.9   13.2   10.2   9.2
                     
 Employees and Personnel Expenses                    
Number of employees5, 7   102,430   100,330   96,498   88,543   84,183
Number of employees, annual average5   101,476   99,157   93,709   86,999   80,609
Number of employees in research and development5, 7   29,580   27,634   27,060   24,872   23,363
Personnel expenses   13,420   14,870   11,595   11,643   10,229
Personnel expenses – excluding share-based payments   12,336   13,035   10,765   10,523   9,444
Personnel expenses per employee – excluding share-based payments (in € thousands)   122   131   115   121   117
Operating profit per employee (in € thousands)   65   45   61   56   64
Women working at SAP (in %)   33.6   33.5   33.0   32.8   32.4
Women in management7 (total, in % of total number of employees)   27.5   26.4   25.7   25.4   24.5
Women managing managers6, 7 (in %)   23.5   22.5   21.1   21.7   20.8
Women managing teams6, 7  (in %)   29.0   27.8   27.5   26.8   25.9
Employee Engagement Index (in %)   86   83   84   85   85
Business Health Culture Index (BHCI, in %)   80   80   78   79   78
Leadership Trust Index (LTI, as NPS)   62   59   60   61   57
Employee retention (in %)   95.3   93.3   93.9   94.6   94.3
Total turnover rate (in %)   7.0   10.7   7.6   7.9   7.7
                     
Customer                    
Customer Net Promoter Score9   4.0   −6.0   −5.0   17.8   19.2
                     
Environment                    
Net greenhouse gas emissions (in kilotons)   135   300   310   325   380
Greenhouse gas emissions per employee5 (in tons)   1.3   3.0   3.3   3.8   4.7
Greenhouse gas emissions per € revenue (in grams)   4.9   10.9   12.6   13.9   17.3
Total energy consumption (in GWh)   693   955   919   920   950
Energy consumed per employee5 (in kWh)   6,800   9,600   9,800   10,600   11,800
Total data center electricity consumption (in GWh)   361   338   318   265   243
Data center energy consumption per € revenue8 (in Wh)   13   12   13   11   11
Renewable energy sourced (in %)   100   100   100   100   100

1 SAP Group. Amounts according to IFRS, unless otherwise stated.

2 As sum of current and non-current liability

3 Numbers are based on the proposed dividend and on level of treasury stock at year end.

4 Average annual return assuming all dividends are reinvested.

5 Full-time equivalents

6 Relates to different levels of management position.

7 Numbers at year end.

8 Data center energy consumption normalized against € revenue represents the required energy to develop and operate solutions in internal and external data centers.

9 Due to changes in sampling in 2018, Customer NPS is not fully comparable to the prior years' scores.

10 As at January 1, 2019, we changed our free cash flow definition to avoid effects resulting from the adoption of IFRS 16.

Back to top