Comparison of Outlook and Results for 2020
    Results
for 2019
  Outlook for 2020
(Integrated Report 2019)
  Revised Outlook
for 2020
(Q1 Quarterly Statement)
  Revised Outlook
for 2020
(Half-Year Report)
  Revised Outlook
for 2020
(Q3 Quarterly Statement)
  Results
for 2020
Cloud revenue
(non-IFRS, at constant currencies)
  €7.01 billion   €8.7 billion
to €9.0 billion
  €8.3 billion
to €8.7 billion
  €8.3 billion
to €8.7 billion
  €8.0 billion
to €8.2 billion
  €8.24 billion
Cloud and software revenue
(non-IFRS, at constant currencies)
  €23.09 billion   €24.7 billion
to €25.1 billion
  €23.4 billion
to €24.0 billion
  €23.4 billion
to €24.0 billion
  €23.1 billion
to €23.6 billion
  €23,72 billion
Total revenue
(non-IFRS, at constant currencies)
  €27.63 billion   €29.2 billion
to €29.7 billion
  €27.8 billion
to €28.5 billion
  €27.8 billion
to €28.5 billion
  €27.2 billion
to €27.8 billion
  €27,90 billion
Operating profit
(non-IFRS, at constant currencies)
  €8.21 billion   €8.9 billion
to €9.3 billion
  €8.1 billion
to €8.7 billion
  €8.1 billion
to €8.7 billion
  €8.1 billion
to €8.5 billion
  €8,50 billion
Share of predictable revenue   67%   70%   72%   72%   72%   72%
Effective tax rate (IFRS)   26.7%   27.0%
to 28.0%
  27.0%
to 28.0%
  28.5%
to 29.5%
  27.0%
to 28.0%
  26.8%
Effective tax rate (non-IFRS)   26.2%   26.5%
to 27.5%
  26.5%
to 27.5%
  27.5%
to 28.5%
  26.5%
to 27.5%
  26.5%