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Social Performance

Workforce

Number of Employees

As at December 31, 2019, we had 100,330 full-time equivalent (FTE) employees worldwide (2018: 96,498). This represents an increase in headcount of 3,832 FTEs (thereof 2,113 from acquisitions) in comparison to 2018. 

Women in Management

The ratio of women in management positions continued its upward trajectory from 25.7% in 2018 to 26.4% as at December 31, 2019. 

Commitment & Loyalty

Employee Engagement Index (EEI)

The Employee Engagement Index was at a strong 83%, but slightly below our target range. For 2020 throughout to 2023, we aim to lift employee engagement and keep it between 84% and 86%.

Employee Retention

We are passionate about developing deep and lasting relationships with all our employees. Our overall retention rate in 2019 was 93.3% compared to 93.9% in 2018.

Employee Headcount by Region and Function

Full-time equivalents (FTEs) 12/31/2019 12/31/2018 12/31/2017
EMEA Americas APJ Total EMEA Americas APJ Total EMEA Ame-ricas APJ Total
Cloud and software 6,501 4,426 5,361 16,288 6,341 4,268 5,374 15,983 5,869 3,895 4,719 14,482
Services 8,250 6,018 5,971 20,239 8,120 5,736 5,620 19,476 7,536 4,878 4,965 17,379
Research and development 12,710 5,793 9,131 27,634 12,478 5,651 8,930 27,060 11,349 5,250 8,273 24,872
Sales and marketing 10,205 10,368 5,209 25,781 9,843 9,452 4,918 24,213 9,196 9,169 4,854 23,219
General and administration 3,161 2,123 1,246 6,530 2,906 1,970 1,147 6,024 2,676 1,781 1,047 5,504
Infrastructure 2,220 984 654 3,859 2,160 951 631 3,742 1,732 855 501 3,087
SAP Group (12/31) 43,048 29,712 27,571 100,330 41,848 28,029 26,620 96,498 38,357 25,827 24,359 88,543
Thereof acquisitions 338 1,638 137 2,113 657 952 434 2,043 149 133 7 289
SAP Group (months' end average) 42,697 29,368 27,092 99,157 40,496 27,454 25,759 93,709 37,512 25,459 24,029 86,999

 

Working Culture

Business Health Culture Index (BHCI)

Our Business Health Culture Index (BHCI) score increased to  80% (+2pp compared to 2018) and thus fell within our target range.  

Leadership Trust

Building trust in leaders is essential for continuously high employee engagement.  In 2019, Leadership Trust, measured using Net Promotor Score (NPS) methodology (on a scale between -100 and +100), remained strong with a score of 59 (2018: 60).

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