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Social Performance

Workforce

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Number of Employees

As at December 31, 2019, we had 100,330 full-time equivalent (FTE) employees worldwide (2018: 96,498). This represents an increase in headcount of 3,832 FTEs (thereof 2,113 from acquisitions) in comparison to 2018. 

Women in Management

The ratio of women in management positions continued its upward trajectory from 25.7% in 2018 to 26.4% as at December 31, 2019. 

Commitment & Loyalty

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Employee Engagement Index (EEI)

The Employee Engagement Index was at a strong 83%, but slightly below our target range. For 2020 throughout to 2023, we aim to lift employee engagement and keep it between 84% and 86%.

Employee Retention

We are passionate about developing deep and lasting relationships with all our employees. Our overall retention rate in 2019 was 93.3% compared to 93.9% in 2018.

Employee Headcount by Region and Function

Full-time equivalents (FTEs)   12/31/2019   12/31/2018   12/31/2017
EMEA   Americas   APJ   Total   EMEA   Americas   APJ   Total   EMEA   Ame-ricas   APJ   Total
Cloud and software   6,501   4,426   5,361   16,288   6,341   4,268   5,374   15,983   5,869   3,895   4,719   14,482
Services   8,250   6,018   5,971   20,239   8,120   5,736   5,620   19,476   7,536   4,878   4,965   17,379
Research and development   12,710   5,793   9,131   27,634   12,478   5,651   8,930   27,060   11,349   5,250   8,273   24,872
Sales and marketing   10,205   10,368   5,209   25,781   9,843   9,452   4,918   24,213   9,196   9,169   4,854   23,219
General and administration   3,161   2,123   1,246   6,530   2,906   1,970   1,147   6,024   2,676   1,781   1,047   5,504
Infrastructure   2,220   984   654   3,859   2,160   951   631   3,742   1,732   855   501   3,087
SAP Group (12/31)   43,048   29,712   27,571   100,330   41,848   28,029   26,620   96,498   38,357   25,827   24,359   88,543
Thereof acquisitions   338   1,638   137   2,113   657   952   434   2,043   149   133   7   289
SAP Group (months' end average)   42,697   29,368   27,092   99,157   40,496   27,454   25,759   93,709   37,512   25,459   24,029   86,999

 

Working Culture

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Business Health Culture Index (BHCI)

Our Business Health Culture Index (BHCI) score increased to  80% (+2pp compared to 2018) and thus fell within our target range.  

Leadership Trust

Building trust in leaders is essential for continuously high employee engagement.  In 2019, Leadership Trust, measured using Net Promotor Score (NPS) methodology (on a scale between -100 and +100), remained strong with a score of 59 (2018: 60).

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