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Social Performance

Workforce

Number of Employees

As at December 31, 2019, we had 100,330 full-time equivalent (FTE) employees worldwide (2018: 96,498). This represents an increase in headcount of 3,832 FTEs (thereof 2,113 from acquisitions) in comparison to 2018.

Women in Management

The ratio of women in management positions continued its upward trajectory from 25.7% in 2018 to 26.4% as at December 31, 2019.

Commitment & Loyalty

Employee Engagement Index (EEI)

The Employee Engagement Index was at a strong 83%, but slightly below our target range. For 2020 throughout to 2023, we aim to lift employee engagement and keep it between 84% and 86%.

Employee Retention

We are passionate about developing deep and lasting relationships with all our employees. Our overall retention rate in 2019 was 93.3% compared to 93.9% in 2018.

Employee Headcount by Region and Function

Full-time equivalents (FTEs)	12/31/2019				12/31/2018				12/31/2017
Full-time equivalents (FTEs)	EMEA	Americas	APJ	Total	EMEA	Americas	APJ	Total	EMEA	Ame-ricas	APJ	Total
Cloud and software	6,501	4,426	5,361	16,288	6,341	4,268	5,374	15,983	5,869	3,895	4,719	14,482
Services	8,250	6,018	5,971	20,239	8,120	5,736	5,620	19,476	7,536	4,878	4,965	17,379
Research and development	12,710	5,793	9,131	27,634	12,478	5,651	8,930	27,060	11,349	5,250	8,273	24,872
Sales and marketing	10,205	10,368	5,209	25,781	9,843	9,452	4,918	24,213	9,196	9,169	4,854	23,219
General and administration	3,161	2,123	1,246	6,530	2,906	1,970	1,147	6,024	2,676	1,781	1,047	5,504
Infrastructure	2,220	984	654	3,859	2,160	951	631	3,742	1,732	855	501	3,087
SAP Group (12/31)	43,048	29,712	27,571	100,330	41,848	28,029	26,620	96,498	38,357	25,827	24,359	88,543
Thereof acquisitions	338	1,638	137	2,113	657	952	434	2,043	149	133	7	289
SAP Group (months' end average)	42,697	29,368	27,092	99,157	40,496	27,454	25,759	93,709	37,512	25,459	24,029	86,999

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Working Culture

Business Health Culture Index (BHCI)

Our Business Health Culture Index (BHCI) score increased to 80% (+2pp compared to 2018) and thus fell within our target range.

Leadership Trust

Building trust in leaders is essential for continuously high employee engagement. In 2019, Leadership Trust, measured using Net Promotor Score (NPS) methodology (on a scale between -100 and +100), remained strong with a score of 59 (2018: 60).