| Full-time equivalents (FTEs) | 12/31/2019 | 12/31/2018 | 12/31/2017 | |||||||||||||||||||||
| EMEA | Americas | APJ | Total | EMEA | Americas | APJ | Total | EMEA | Ame-ricas | APJ | Total | |||||||||||||
| Cloud and software | 6,501 | 4,426 | 5,361 | 16,288 | 6,341 | 4,268 | 5,374 | 15,983 | 5,869 | 3,895 | 4,719 | 14,482 | ||||||||||||
| Services | 8,250 | 6,018 | 5,971 | 20,239 | 8,120 | 5,736 | 5,620 | 19,476 | 7,536 | 4,878 | 4,965 | 17,379 | ||||||||||||
| Research and development | 12,710 | 5,793 | 9,131 | 27,634 | 12,478 | 5,651 | 8,930 | 27,060 | 11,349 | 5,250 | 8,273 | 24,872 | ||||||||||||
| Sales and marketing | 10,205 | 10,368 | 5,209 | 25,781 | 9,843 | 9,452 | 4,918 | 24,213 | 9,196 | 9,169 | 4,854 | 23,219 | ||||||||||||
| General and administration | 3,161 | 2,123 | 1,246 | 6,530 | 2,906 | 1,970 | 1,147 | 6,024 | 2,676 | 1,781 | 1,047 | 5,504 | ||||||||||||
| Infrastructure | 2,220 | 984 | 654 | 3,859 | 2,160 | 951 | 631 | 3,742 | 1,732 | 855 | 501 | 3,087 | ||||||||||||
| SAP Group (12/31) | 43,048 | 29,712 | 27,571 | 100,330 | 41,848 | 28,029 | 26,620 | 96,498 | 38,357 | 25,827 | 24,359 | 88,543 | ||||||||||||
| Thereof acquisitions | 338 | 1,638 | 137 | 2,113 | 657 | 952 | 434 | 2,043 | 149 | 133 | 7 | 289 | ||||||||||||
| SAP Group (months' end average) | 42,697 | 29,368 | 27,092 | 99,157 | 40,496 | 27,454 | 25,759 | 93,709 | 37,512 | 25,459 | 24,029 | 86,999 | ||||||||||||