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Five-Year Summary

SAP Group
Amounts according to IFRS, unless otherwise stated.

€ millions, unless otherwise stated   2019   2018   2017   2016   2015
Revenues                    
Cloud (IFRS)   6,933   4,993   3,769   2,993   2,286
Non-IFRS adjustments   81   33   2   2   10
Cloud (non-IFRS)   7,013   5,027   3,771   2,995   2,296
Software licenses (IFRS)   4,533   4,647   4,872   4,859   4,835
Non-IFRS adjustments   0   0   0   2   1
Software licenses (non-IFRS)   4,533   4,647   4,872   4,862   4,836
Software support (IFRS)   11,547   10,981   10,908   10,571   10,093
Non-IFRS adjustments   0   0   0   1   0
Software support (non-IFRS)   11,548   10,982   10,908   10,572   10,094
Cloud and software (IFRS)   23,012   20,622   19,549   18,424   17,214
Non-IFRS adjustments   81   33   3   3   11
Cloud and software (non-IFRS)   23,093   20,655   19,552   18,427   17,226
Services (IFRS = non-IFRS)   4,541   4,086   3,912   3,639   3,579
Total revenue (IFRS)   27,553   24,708   23,461   22,062   20,793
Non-IFRS adjustments   81   33   3   5   11
Total revenue (non-IFRS)   27,634   24,741   23,464   22,067   20,805
Share of more predictable revenue (IFRS, in %)   67   65   63   61   60
Share of more predictable revenue (non-IFRS, in %)   67   65   63   61   60
                     
Operating Expenses                    
Cost of cloud (IFRS)   −2,534   −2,068   −1,660   −1,313   −1,022
Non-IFRS adjustments   305   213   233   247   232
Cost of cloud (non-IFRS)   −2,228   −1,855   −1,427   −1,066   −789
Cost of software licenses and support (IFRS)   −2,159   −2,092   −2,234   −2,182   −2,291
Non-IFRS adjustments   141   130   190   238   283
Cost of software licenses and support (non-IFRS)   −2,018   −1,962   −2,044   −1,944   −2,008
Cost of cloud and software (IFRS)   −4,692   −4,160   −3,893   −3,495   −3,313
Non-IFRS adjustments   446   343   423   485   516
Cost of cloud and software (non-IFRS)   −4,247   −3,817   −3,471   −3,010   −2,797
Cost of services (IFRS)   −3,662   −3,302   −3,158   −3,089   −2,932
Non-IFRS adjustments   254   151   166   113   167
Cost of services (non-IFRS)   −3,408   −3,151   −2,991   −2,976   −2,765
Total cost of revenue (IFRS)   −8,355   −7,462   −7,051   −6,583   −6,245
Non-IFRS adjustments   700   494   589   598   683
Total cost of revenue (non-IFRS)   −7,655   −6,969   −6,462   −5,985   −5,562
Research and development (IFRS)   −4,292   −3,624   −3,352   −3,044   −2,845
Research and development (in % of total revenue, IFRS)   15.6   14.7   14.3   13.8   13.7
Research and development (in % of total operating expenses, IFRS)   18.6   19.1   18.0   18.0   17.2
Sales and marketing (IFRS)   −7,693   −6,781   −6,924   −6,265   −5,782
General and administration (IFRS)   −1,629   −1,098   −1,075   −1,005   −1,048
Depreciation and amortization (IFRS)   −1,872   −1,362   −1,272   −1,268   −1,289
                     
Profits and Margins                    
Cloud gross margin (in % of corresponding revenue, IFRS)   63.5   58.6   56.0   56.1   55.3
Cloud gross margin (in % of corresponding revenue, non-IFRS)   68.2   63.1   62.2   64.4   65.6
Cloud and software gross margin (in % of corresponding revenue, IFRS)   79.6   79.8   80.1   81.0   80.8
Cloud and software gross margin (in % of corresponding revenue, non-IFRS)   81.6   81.5   82.2   83.7   83.8
Services gross margin (in % of corresponding revenue, IFRS)   19.4   19.2   19.3   15.1   18.1
Services gross margin (in % of corresponding revenue, non-IFRS)   25.0   22.9   23.5   18.2   22.7
Software and support gross margin (IFRS, in %)   86.6   86.6   85.8   85.9   84.7
Software and support gross margin (non-IFRS, in %)   87.4   87.4   87.0   87.4   86.6
Gross margin (in % of total revenue, IFRS)   69.7   69.8   69.9   70.2   70.0
Gross margin (in % of total revenue, non-IFRS)   72.3   71.8   72.5   72.9   73.3
Operating profit (IFRS)   4,473   5,703   4,877   5,135   4,252
Non-IFRS adjustments   3,735   1,459   1,892   1,498   2,095
Operating profit (non-IFRS)   8,208   7,163   6,769   6,633   6,348
Operating margin (in % of total revenue, IFRS)   16.2   23.1   20.8   23.3   20.5
Operating margin (in % of total revenue, non-IFRS)   29.7   29.0   28.9   30.1   30.5
Financial income, net   198   −47   188   −29   −5
Profit before tax (PBT)   4,596   5,600   5,029   4,872   3,991
PBT margin (in % of revenues)   16.7   22.7   21.4   22.1   19.2
Income tax expense   −1,226   −1,511   −983   −1,242   −935
Profit after tax   3,370   4,088   4,046   3,629   3,056
Effective tax rate (IFRS, in %)   26.7   27.0   19.5   25.5   23.4
Effective tax rate (non-IFRS, in %)   26.2   26.3   22.8   26.9   26.1
Return on equity (profit after tax in percentage of average equity)   11   15   16   15   14
                     
Order Entry                    
New cloud bookings   2,268   1,814   1,448   1,147   874
Orders – number of on-premise software deals (in transactions)   52,584   58,530   59,147   57,291   57,439
Share of software orders greater than €5 million (in % of total software order entry)   32   29   30   29   27
Share of software orders less than €1 million (in % of total software order entry)   35   39   40   38   40
                     
Non-IFRS Adjustments                    
Revenue adjustments   81   33   3   5   11
Adjustment for acquisition-related charges    689   577   587   680   738
Adjustment for share-based payment expenses   1,835   830   1,120   785   724
Adjustment for restructuring   1,130   19   182   28   621
                     
Segment Results                    
Applications, Technology & Services                    
Segment revenue   23,544   21,753   20,857   19,847   18,854
Segment gross margin (in % of corresponding revenue)   74   73   74   75   75
Segment profit   9,868   8,922   8,587   8,510   8,159
Segment margin (Segment profit in % of Segment revenue)   42   41   41   43   43
Intelligent Spend Group                    
Segment revenue   3,184   2,629   2,261   1,925   1,616
Segment gross margin (in % of corresponding revenue)   70   69   68   68   68
Segment profit   696   531   388   340   317
Segment margin (Segment profit in % of Segment revenue)   22   20   17   18   20
Qualtrics                    
Segment revenue   508   NA   NA   NA   NA
Segment gross margin (in % of corresponding revenue)   78   NA   NA   NA   NA
Segment profit   8   NA   NA   NA   NA
Segment margin (Segment profit in % of Segment revenue)   2   NA   NA   NA   NA
                     
Liquidity and Cash Flow                    
Net cash flows from operating activities   3,496   4,303   5,045   4,628   3,638
Net cash flows from investing activities   −7,021   −3,066   −1,112   −1,799   −334
Net cash flows from financing activities   102   3,283   −3,406   −2,705   −3,356
Capital expenditure   −817   −1,458   −1,275   −1,001   −636
Free cash flow10)   2,276   2,844   3,770   3,627   3,001
Free cash flow in % of total revenue   8   12   16   16   14
Cash conversion rate
(net cash flows from operating activities in % of profit after tax)
  104   105   125   128   119
Cash and cash equivalents   5,314   8,627   4,011   3,702   3,411
Short-term investments   67   211   774   971   148
Group liquidity
(cash and cash equivalents/short-term investments/restricted cash)
  5,382   8,838   4,785   4,673   3,559
Financial debts   −13,668   −11,331   −6,264   −7,826   −9,174
Net liquidity (net debt)   −8,286   −2,493   −1,479   −3,153   −5,615
Days sales outstanding (DSO, in days)   71   70   70   74   71
                     
Assets, Equity and Liabilities                    
Trade and other receivables   8,037   6,480   6,017   6,050   5,362
Total current assets   15,213   16,620   11,930   11,564   9,739
Goodwill   29,162   23,736   21,271   23,311   22,689
Total non-current assets   45,002   34,881   30,554   32,713   31,651
Total current liabilities (including contract liabilities/deferred income)   14,462   10,486   10,210   9,674   7,867
Total non-current liabilities (including contract liabilities/deferred income)   14,931   12,138   6,759   8,205   10,228
Total equity (including contract liabilities/deferred income)   30,822   28,877   25,515   26,397   23,295
Total assets   60,215   51,502   42,484   44,277   41,390
Contract liabilities/Deferred income – current (IFRS)7)   4,266   3,028   2,771   2,383   2,001
Equity ratio (total equity in % of total assets)   51   56   60   60   56
Debt ratio (total liabilities2) in % of total assets)   49   44   40   40   44
Investments in goodwill, intangible assets, or property, plant, and equipment (including capitalizations due to acquisitions)   8,090   3,715   1,630   1,145   676
                     
Key SAP Stock Facts                    
Issued shares7) (in millions)   1,229   1,229   1,229   1,229   1,229
Earnings per share, basic (in €)   2.78   3.42   3.35   3.04   2.56
Earnings per share, basic (non-IFRS, in €)   5.11   4.35   4.43   3.77   3.77
Earnings per share, diluted (in €)   2.78   3.42   3.35   3.04   2.56
Dividend per share3) (in €)   1.58   1.50   1.40   1.25   1.15
Total dividend distributed3)   1,886   1,790   1,671   1,498   1,378
Total dividend distributed3) (in % of profit after tax)   56   44   41   41   45
SAP share price7) (in €)   120.32   86.93   93.45   82.81   73.38
SAP share price – peak (in €)   124.72   108.02   100.35   82.81   74.85
SAP share price – low (in €)   84.31   82.47   82.43   64.90   54.53
Market capitalization7) (in € billions)   147.81   106.80   114.80   101.73   90.18
Return on SAP shares4), 1-year investment period (in %)   38.4   −7.0   12.8   14.7   25.9
Return on SAP shares4), 5-year investment period (in %)   15.6   6.9   9.0   17.3   14.0
Return on SAP shares4), 10-year investment period (in %)   13.9   13.2   10.2   9.2   6.7
                     
 Employees and Personnel Expenses                    
Number of employees5), 7)   100,330   96,498   88,543   84,183   76,986
Number of employees, annual average5)   99,157   93,709   86,999   80,609   75,180
Number of employees in research and development5), 7)   27,634   27,060   24,872   23,363   20,938
Personnel expenses   14,870   11,595   11,643   10,229   10,170
Personnel expenses – excluding share-based payments   13,035   10,765   10,523   9,444   9,446
Personnel expenses per employee – excluding share-based payments (in € thousands)   131   115   121   117   126
Operating profit per employee (in € thousands)   45   61   56   64   57
Women working at SAP (in %)   33.5   33.0   32.8   32.4   31.0
Women in management7) (total, in % of total number of employees)   26.4   25.7   25.4   24.5   23.6
Women managing managers6), 7) (in %)   22.5   21.1   21.7   20.8   19.2
Women managing teams6), 7)  (in %)   27.8   27.5   26.8   25.9   25.3
Employee Engagement Index (in %)   83   84   85   85   82
Business Health Culture Index (BHCI, in %)   80   78   79   78   75
Leadership Trust Index (LTI, as NPS)   59   60   61   57   52
Employee retention (in %)   93.3   93.9   94.6   94.3   92.9
Total turnover rate (in %)   10.7   7.6   7.9   7.7   11.1
                     
Customer                    
Customer Net Promoter Score9)   −6.0   −5.0   17.8   19.2   22.4
                     
Environment                    
Net greenhouse gas emissions (in kilotons)   300   310   325   380   455
Greenhouse gas emissions per employee5) (in tons)   3.0   3.3   3.8   4.7   6.0
Greenhouse gas emissions per € revenue (in grams)   10.9   12.6   13.9   17.3   21.9
Total energy consumption (in GWh)   955   919   920   950   965
Energy consumed per employee5) (in kWh)   9,600   9,800   10,600   11,800   12,500
Total data center electricity (in GWh)   338   318   265   243   249
Data center energy per € revenue8) (in Wh)   12   13   11   11   12
Renewable energy sourced (in %)   100   100   100   100   100

2) As sum of current and non-current liability

3) Numbers are based on the proposed dividend and on level of treasury stock at year end.

4) Average annual return assuming all dividends are reinvested.

5) Full-time equivalents

6) Relates to different levels of management position.

7) Numbers at year end.

8) Data center energy consumption normalized against € revenuerepresents the required energy to develop and operate solutions in internal and external data center.

9) Due to changes in sampling in 2018, Customer NPS is not fully comparable to the prior-years scores.

10) As at January 1, 2019, we changed our free cash flow definition to avoid effects resulting from the adoption of IFRS 16.

 

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