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Five-Year Summary

SAP Group
Amounts according to IFRS, unless otherwise stated.
€ millions, unless otherwise stated 2019 2018 2017 2016 2015
Revenues          
Cloud (IFRS) 6,933 4,993 3,769 2,993 2,286
Non-IFRS adjustments 81 33 2 2 10
Cloud (non-IFRS) 7,013 5,027 3,771 2,995 2,296
Software licenses (IFRS) 4,533 4,647 4,872 4,859 4,835
Non-IFRS adjustments 0 0 0 2 1
Software licenses (non-IFRS) 4,533 4,647 4,872 4,862 4,836
Software support (IFRS) 11,547 10,981 10,908 10,571 10,093
Non-IFRS adjustments 0 0 0 1 0
Software support (non-IFRS) 11,548 10,982 10,908 10,572 10,094
Cloud and software (IFRS) 23,012 20,622 19,549 18,424 17,214
Non-IFRS adjustments 81 33 3 3 11
Cloud and software (non-IFRS) 23,093 20,655 19,552 18,427 17,226
Services (IFRS = non-IFRS) 4,541 4,086 3,912 3,639 3,579
Total revenue (IFRS) 27,553 24,708 23,461 22,062 20,793
Non-IFRS adjustments 81 33 3 5 11
Total revenue (non-IFRS) 27,634 24,741 23,464 22,067 20,805
Share of more predictable revenue (IFRS, in %) 67 65 63 61 60
Share of more predictable revenue (non-IFRS, in %) 67 65 63 61 60
           
Operating Expenses          
Cost of cloud (IFRS) −2,534 −2,068 −1,660 −1,313 −1,022
Non-IFRS adjustments 305 213 233 247 232
Cost of cloud (non-IFRS) −2,228 −1,855 −1,427 −1,066 −789
Cost of software licenses and support (IFRS) −2,159 −2,092 −2,234 −2,182 −2,291
Non-IFRS adjustments 141 130 190 238 283
Cost of software licenses and support (non-IFRS) −2,018 −1,962 −2,044 −1,944 −2,008
Cost of cloud and software (IFRS) −4,692 −4,160 −3,893 −3,495 −3,313
Non-IFRS adjustments 446 343 423 485 516
Cost of cloud and software (non-IFRS) −4,247 −3,817 −3,471 −3,010 −2,797
Cost of services (IFRS) −3,662 −3,302 −3,158 −3,089 −2,932
Non-IFRS adjustments 254 151 166 113 167
Cost of services (non-IFRS) −3,408 −3,151 −2,991 −2,976 −2,765
Total cost of revenue (IFRS) −8,355 −7,462 −7,051 −6,583 −6,245
Non-IFRS adjustments 700 494 589 598 683
Total cost of revenue (non-IFRS) −7,655 −6,969 −6,462 −5,985 −5,562
Research and development (IFRS) −4,292 −3,624 −3,352 −3,044 −2,845
Research and development (in % of total revenue, IFRS) 15.6 14.7 14.3 13.8 13.7
Research and development (in % of total operating expenses, IFRS) 18.6 19.1 18.0 18.0 17.2
Sales and marketing (IFRS) −7,693 −6,781 −6,924 −6,265 −5,782
General and administration (IFRS) −1,629 −1,098 −1,075 −1,005 −1,048
Depreciation and amortization (IFRS) −1,872 −1,362 −1,272 −1,268 −1,289
           
Profits and Margins          
Cloud gross margin (in % of corresponding revenue, IFRS) 63.5 58.6 56.0 56.1 55.3
Cloud gross margin (in % of corresponding revenue, non-IFRS) 68.2 63.1 62.2 64.4 65.6
Cloud and software gross margin (in % of corresponding revenue, IFRS) 79.6 79.8 80.1 81.0 80.8
Cloud and software gross margin (in % of corresponding revenue, non-IFRS) 81.6 81.5 82.2 83.7 83.8
Services gross margin (in % of corresponding revenue, IFRS) 19.4 19.2 19.3 15.1 18.1
Services gross margin (in % of corresponding revenue, non-IFRS) 25.0 22.9 23.5 18.2 22.7
Software and support gross margin (IFRS, in %) 86.6 86.6 85.8 85.9 84.7
Software and support gross margin (non-IFRS, in %) 87.4 87.4 87.0 87.4 86.6
Gross margin (in % of total revenue, IFRS) 69.7 69.8 69.9 70.2 70.0
Gross margin (in % of total revenue, non-IFRS) 72.3 71.8 72.5 72.9 73.3
Operating profit (IFRS) 4,473 5,703 4,877 5,135 4,252
Non-IFRS adjustments 3,735 1,459 1,892 1,498 2,095
Operating profit (non-IFRS) 8,208 7,163 6,769 6,633 6,348
Operating margin (in % of total revenue, IFRS) 16.2 23.1 20.8 23.3 20.5
Operating margin (in % of total revenue, non-IFRS) 29.7 29.0 28.9 30.1 30.5
Financial income, net 198 −47 188 −29 −5
Profit before tax (PBT) 4,596 5,600 5,029 4,872 3,991
PBT margin (in % of revenues) 16.7 22.7 21.4 22.1 19.2
Income tax expense −1,226 −1,511 −983 −1,242 −935
Profit after tax 3,370 4,088 4,046 3,629 3,056
Effective tax rate (IFRS, in %) 26.7 27.0 19.5 25.5 23.4
Effective tax rate (non-IFRS, in %) 26.2 26.3 22.8 26.9 26.1
Return on equity (profit after tax in percentage of average equity) 11 15 16 15 14
           
Order Entry          
New cloud bookings 2,268 1,814 1,448 1,147 874
Orders – number of on-premise software deals (in transactions) 52,584 58,530 59,147 57,291 57,439
Share of software orders greater than €5 million (in % of total software order entry) 32 29 30 29 27
Share of software orders less than €1 million (in % of total software order entry) 35 39 40 38 40
           
Non-IFRS Adjustments          
Revenue adjustments 81 33 3 5 11
Adjustment for acquisition-related charges  689 577 587 680 738
Adjustment for share-based payment expenses 1,835 830 1,120 785 724
Adjustment for restructuring 1,130 19 182 28 621
           
Segment Results          
Applications, Technology & Services          
Segment revenue 23,544 21,753 20,857 19,847 18,854
Segment gross margin (in % of corresponding revenue) 74 73 74 75 75
Segment profit 9,868 8,922 8,587 8,510 8,159
Segment margin (Segment profit in % of Segment revenue) 42 41 41 43 43
Intelligent Spend Group          
Segment revenue 3,184 2,629 2,261 1,925 1,616
Segment gross margin (in % of corresponding revenue) 70 69 68 68 68
Segment profit 696 531 388 340 317
Segment margin (Segment profit in % of Segment revenue) 22 20 17 18 20
Qualtrics          
Segment revenue 508 NA NA NA NA
Segment gross margin (in % of corresponding revenue) 78 NA NA NA NA
Segment profit 8 NA NA NA NA
Segment margin (Segment profit in % of Segment revenue) 2 NA NA NA NA
           
Liquidity and Cash Flow          
Net cash flows from operating activities 3,496 4,303 5,045 4,628 3,638
Net cash flows from investing activities −7,021 −3,066 −1,112 −1,799 −334
Net cash flows from financing activities 102 3,283 −3,406 −2,705 −3,356
Capital expenditure −817 −1,458 −1,275 −1,001 −636
Free cash flow10) 2,276 2,844 3,770 3,627 3,001
Free cash flow in % of total revenue 8 12 16 16 14
Cash conversion rate
(net cash flows from operating activities in % of profit after tax)
104 105 125 128 119
Cash and cash equivalents 5,314 8,627 4,011 3,702 3,411
Short-term investments 67 211 774 971 148
Group liquidity
(cash and cash equivalents/short-term investments/restricted cash)
5,382 8,838 4,785 4,673 3,559
Financial debts −13,668 −11,331 −6,264 −7,826 −9,174
Net liquidity (net debt) −8,286 −2,493 −1,479 −3,153 −5,615
Days sales outstanding (DSO, in days) 71 70 70 74 71
           
Assets, Equity and Liabilities          
Trade and other receivables 8,037 6,480 6,017 6,050 5,362
Total current assets 15,213 16,620 11,930 11,564 9,739
Goodwill 29,162 23,736 21,271 23,311 22,689
Total non-current assets 45,002 34,881 30,554 32,713 31,651
Total current liabilities (including contract liabilities/deferred income) 14,462 10,486 10,210 9,674 7,867
Total non-current liabilities (including contract liabilities/deferred income) 14,931 12,138 6,759 8,205 10,228
Total equity (including contract liabilities/deferred income) 30,822 28,877 25,515 26,397 23,295
Total assets 60,215 51,502 42,484 44,277 41,390
Contract liabilities/Deferred income – current (IFRS)7) 4,266 3,028 2,771 2,383 2,001
Equity ratio (total equity in % of total assets) 51 56 60 60 56
Debt ratio (total liabilities2) in % of total assets) 49 44 40 40 44
Investments in goodwill, intangible assets, or property, plant, and equipment (including capitalizations due to acquisitions) 8,090 3,715 1,630 1,145 676
           
Key SAP Stock Facts          
Issued shares7) (in millions) 1,229 1,229 1,229 1,229 1,229
Earnings per share, basic (in €) 2.78 3.42 3.35 3.04 2.56
Earnings per share, basic (non-IFRS, in €) 5.11 4.35 4.43 3.77 3.77
Earnings per share, diluted (in €) 2.78 3.42 3.35 3.04 2.56
Dividend per share3) (in €) 1.58 1.50 1.40 1.25 1.15
Total dividend distributed3) 1,886 1,790 1,671 1,498 1,378
Total dividend distributed3) (in % of profit after tax) 56 44 41 41 45
SAP share price7) (in €) 120.32 86.93 93.45 82.81 73.38
SAP share price – peak (in €) 124.72 108.02 100.35 82.81 74.85
SAP share price – low (in €) 84.31 82.47 82.43 64.90 54.53
Market capitalization7) (in € billions) 147.81 106.80 114.80 101.73 90.18
Return on SAP shares4), 1-year investment period (in %) 38.4 −7.0 12.8 14.7 25.9
Return on SAP shares4), 5-year investment period (in %) 15.6 6.9 9.0 17.3 14.0
Return on SAP shares4), 10-year investment period (in %) 13.9 13.2 10.2 9.2 6.7
           
 Employees and Personnel Expenses          
Number of employees5), 7) 100,330 96,498 88,543 84,183 76,986
Number of employees, annual average5) 99,157 93,709 86,999 80,609 75,180
Number of employees in research and development5), 7) 27,634 27,060 24,872 23,363 20,938
Personnel expenses 14,870 11,595 11,643 10,229 10,170
Personnel expenses – excluding share-based payments 13,035 10,765 10,523 9,444 9,446
Personnel expenses per employee – excluding share-based payments (in € thousands) 131 115 121 117 126
Operating profit per employee (in € thousands) 45 61 56 64 57
Women working at SAP (in %) 33.5 33.0 32.8 32.4 31.0
Women in management7) (total, in % of total number of employees) 26.4 25.7 25.4 24.5 23.6
Women managing managers6), 7) (in %) 22.5 21.1 21.7 20.8 19.2
Women managing teams6), 7)  (in %) 27.8 27.5 26.8 25.9 25.3
Employee Engagement Index (in %) 83 84 85 85 82
Business Health Culture Index (BHCI, in %) 80 78 79 78 75
Leadership Trust Index (LTI, as NPS) 59 60 61 57 52
Employee retention (in %) 93.3 93.9 94.6 94.3 92.9
Total turnover rate (in %) 10.7 7.6 7.9 7.7 11.1
           
Customer          
Customer Net Promoter Score9) −6.0 −5.0 17.8 19.2 22.4
           
Environment          
Net greenhouse gas emissions (in kilotons) 300 310 325 380 455
Greenhouse gas emissions per employee5) (in tons) 3.0 3.3 3.8 4.7 6.0
Greenhouse gas emissions per € revenue (in grams) 10.9 12.6 13.9 17.3 21.9
Total energy consumption (in GWh) 955 919 920 950 965
Energy consumed per employee5) (in kWh) 9,600 9,800 10,600 11,800 12,500
Total data center electricity (in GWh) 338 318 265 243 249
Data center energy per € revenue8) (in Wh) 12 13 11 11 12
Renewable energy sourced (in %) 100 100 100 100 100

2) As sum of current and non-current liability

3) Numbers are based on the proposed dividend and on level of treasury stock at year end.

4) Average annual return assuming all dividends are reinvested.

5) Full-time equivalents

6) Relates to different levels of management position.

7) Numbers at year end.

8) Data center energy consumption normalized against € revenuerepresents the required energy to develop and operate solutions in internal and external data center.

9) Due to changes in sampling in 2018, Customer NPS is not fully comparable to the prior-years scores.

10) As at January 1, 2019, we changed our free cash flow definition to avoid effects resulting from the adoption of IFRS 16.

 

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