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€ millions, unless otherwise stated 2018 2017 ∆ in %
Revenues      
Cloud subscriptions and support (IFRS) 4,993 3,769 32
Cloud subscriptions and support (non-IFRS) 5,027 3,771 33
Software licenses (IFRS) 4,647 4,872 −5
Software licenses (non-IFRS) 4,647 4,872 −5
Software support (IFRS) 10,981 10,908 1
Software support (non-IFRS) 10,982 10,908 1
Cloud and software (IFRS) 20,622 19,549 5
Cloud and software (non-IFRS) 20,655 19,552 6
Total revenue (IFRS) 24,708 23,461 5
Total revenue (non-IFRS) 24,741 23,464 5
Applications, Technology & Services Segment revenue 20,806 20,218 3
SAP Business Network Segment revenue 2,629 2,261 16
Customer Experience Segment revenue 951 643 48
Share of predictable revenue (IFRS, in %) 65 63 3
Share of predictable revenue (non-IFRS, in %) 65 63 3
       
Operating expenses      
Cost of cloud subscriptions and support (IFRS) −2,068 −1,660 25
Cost of cloud subscriptions and support (non-IFRS) −1,855 −1,427 30
Cost of software licenses and support (IFRS) −2,092 −2,234 −6
Cost of software licenses and support (non-IFRS) −1,962 −2,044 −4
Cost of cloud and software (IFRS) −4,160 −3,893 7
Cost of cloud and software (non-IFRS) −3,817 −3,471 10
Total cost of revenue (IFRS) −7,462 −7,051 6
Total cost of revenue (non-IFRS) −6,969 −6,462 8
Research and development (IFRS) −3,624 −3,352 8
       
Profits and Margins      
Cloud subscriptions and support margin (in % of corresponding revenue, IFRS) 58.6 56.0 5
Cloud subscriptions and support margin (in % of corresponding revenue, non-IFRS) 63.1 62.2 1
Software and support gross margin (IFRS, in %) 86.6 85.8 1
Software and support gross margin (non-IFRS, in %) 87.4 87.0 0
Cloud and software margin (in % of corresponding revenue, IFRS) 79.8 80.1 0
Cloud and software margin (in % of corresponding revenue, non-IFRS) 81.5 82.2 −1
Total gross margin (in % of total revenue, IFRS) 69.8 69.9 0
Total gross margin (in % of total revenue, non-IFRS) 71.8 72.5 −1
Applications, Technology & Services Segment gross margin (in % of corresponding revenue) 73 74 −1
SAP Business Network Segment gross margin (in % of corresponding revenue) 69 68 2
Customer Experience Segment gross margin (in % of corresponding revenue) 79 80 −2
Operating profit (IFRS) 5,703 4,877 17
Operating profit (non-IFRS) 7,163 6,769 6
Operating margin (in % of total revenue, IFRS) 23.1 20.8 11
Operating margin (in % of total revenue, non-IFRS) 29.0 28.9 0
Free cash flow 2,843 3,770 −25
Net liquidity −2,493 −1,479 69
Days' sales outstanding (DSO, in days) 70 70 0
Equity ratio (total equity in % of total assets) 56 60 0
Effective tax rate (IFRS, in %) 27.0 19.5 38
Effective tax rate (non-IFRS, in %) 26.3 22.8 16
       
Order Entry      
New cloud bookings 1,814 1,448 25
Deferred cloud subscriptions  and support revenue (IFRS)1) 3,047 2,771 10
Orders – Number of on-premise software deals (in transactions) 58,530 59,147 −1
Share of software orders greater than € 5 million (in % of total software order entry) 29 30 −3
Share of software orders less than € 1 million (in % of total software order entry) 39 40 −3
       
Key SAP Stock Facts      
Earnings per share, basic (in €) 3.42 3.35 2
Earnings per share, basic (non-IFRS, in €) 4.35 4.43 −2
Dividend per share2)(in €) 1.50 1.40 7
Market capitalization1) (in € billions) 106.80 114.80 −7
       
Employees and personnel expenses      
Number of employees1), 3) 96,498 88,543 9
Personnel expenses per employee – excluding share-based payments (in € thousands) 115 121 −5
Women working at SAP (in %) 33.0 32.8 0
Women in management1) (total, in % of total number of employees) 25.7 25.4 1
Employee Engagement Index (in %) 84 85 −1
Business Health Culture Index (in %) 78 79 0
Leadership Trust Index (LTI, in %) 60 61 −2
Employee retention (in %) 93.9 94.6 −1
       
Customer      
Customer Net Promoter Score4) (in %) −5.0 17.8 −128
       
Environment      
Net Greenhouse gas emissions (in kilotons) 310 325 −5
Total energy consumption (in GWh) 919 920 0
Total data center electricity (in GWh) 318 265 20

 

1) Numbers based on at year-end.

2) Numbers are based on the proposed dividend and on level of treasury stock at year-end.

3) Full-time equivalents.

4) Due to changes in sampling, Customer NPS is not fully comparable to the prior year's score.

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