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€ millions, unless otherwise stated   2017   2016   ∆ in %
Revenues      
Cloud subscriptions and support (IFRS)   3,769   2,993   26
Cloud subscriptions and support (non-IFRS)   3,771   2,995   26
Software licenses (IFRS)   4,872   4,860   0
Software licenses (non-IFRS)   4,872   4,862   0
Software support (IFRS)   10,908   10,571   3
Software support (non-IFRS)   10,908   10,572   3
Cloud and software (IFRS)   19,549   18,424   6
Cloud and software (non-IFRS)   19,552   18,428   6
Total revenue (IFRS)   23,461   22,062   6
Total revenue (non-IFRS)   23,464   22,067   6
Applications, Technology & Services Segment revenue   21,141   20,130   5
SAP Business Network Segment revenue   2,261   1,925   17
Share of predictable revenue (IFRS, in %)   63   61   2
Share of predictable revenue (non-IFRS, in %)   63   61   2
             
Operating expenses      
Cost of cloud subscriptions and support (IFRS)   −1,660   −1,313   26
Cost of cloud subscriptions and support (non-IFRS)   −1,427   −1,066   34
Cost of software licenses and support (IFRS)   −2,234   −2,182   2
Cost of software licenses and support (non-IFRS)   −2,044   −1,944   5
Cost of cloud and software (IFRS)   −3,893   −3,495   11
Cost of cloud and software (non-IFRS)   −3,471   −3,010   15
Total cost of revenue (IFRS)   −7,051   −6,583   7
Total cost of revenue (non-IFRS)   −6,462   −5,985   8
Research and development (IFRS)   −3,352   −3,044   10
             
Profits and Margins      
Cloud subscriptions and support margin (in % of corresponding revenue, IFRS)   56.0   56.1   0
Cloud subscriptions and support margin (in % of corresponding revenue, non-IFRS)   62.2   64.4   −3
Software and support gross margin (IFRS, in %)   85.8   85.9   0
Software and support gross margin (non-IFRS, in %)   87.0   87.4   0
Cloud and software margin (in % of corresponding revenue, IFRS)   80.1   81.0   −1
Cloud and software margin (in % of corresponding revenue, non-IFRS)   82.2   83.7   −2
Total gross margin (in % of total revenue, IFRS)   69.9   70.2   0
Total gross margin (in % of total revenue, non-IFRS)   72.5   72.9   −1
Applications, Technology & Services Segment gross margin (in % of corresponding revenue)   73   74   −1
SAP Business Network Segment gross margin (in % of corresponding revenue)   68   67   1
Operating profit (IFRS)   4,877   5,135   −5
Operating profit (non-IFRS)   6,769   6,633   2
Operating margin (in % of total revenue, IFRS)   20.8   23.3   −11
Operating margin (in % of total revenue, non-IFRS)   28.9   30.1   −4
Free cash flow   3,770   3,627   4
Net liquidity   −1,479   −3,153   −53
Days' sales outstanding (DSO, in days)   70   74   −5
Equity ratio (total equity in % of total assets)   60   60   0
Effective tax rate (IFRS, in %)   19.3   25.3   −24
Effective tax rate (non-IFRS, in %)   22.6   26.8   −16
             
Order Entry      
New cloud bookings   1,448   1,147   26
Deferred cloud subscriptions and support revenue (IFRS)1)   2,771   2,383   16
Orders – Number of on-premise software deals (in transactions)   59,147   57,291   3
Share of software orders greater than € 5 million (in % of total software order entry)   30   29   3
Share of software orders less than € 1 million (in % of total software order entry)   40   38   5
             
Key SAP Stock Facts      
Earnings per share, basic (in €)   3.36   3.04   10
Earnings per share, basic (non-IFRS, in €)   4.44   3.90   14
Dividend per share2)(in €)   1.40   1.25   12
Market capitalization1) (in € billions)   114.80   101.73   13
             
Employees and personnel expenses      
Number of employees1), 3)   88,543   84,183   5
Personnel expenses per employee – excluding share-based payments (in € thousands)   121   117   3
Women working at SAP (in %)   33   32   0
Women in management1) (total, in % of total number of employees)   25.4   24.5   4
Employee Engagement Index (in %)   85   85   0
Business Health Culture Index (in %)   79   78   0
Leadership Trust Index (LTI, in %)   61   57   7
Employee retention (in %)   94.6   93.7   0
             
Customer      
Customer Net Promoter Score (in %)   17.8   19.2   −7
             
Environment      
Net Greenhouse gas emissions (in kilotons)   325   380   −14
Total energy consumption (in GWh)   920   950   −3
Data center energy consumed (in GWh)   265   243   9


1)
 Numbers based on at year-end.

2) Numbers are based on the proposed dividend and on level of treasury stock at year-end.

3) Full-time equivalents.

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