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Five-Year Summary *

 

€ millions, unless otherwise stated   2016   2015   2014   2013   2012
Revenues          
Cloud subscriptions and support (IFRS)   2,993   2,286   1,087   696   270
Non-IFRS adjustments   2   10   14   61   73
Cloud subscriptions and support (non-IFRS)   2,995   2,296   1,101   757   343
Software licenses (IFRS)   4,860   4,835   4,399   NA   NA
Non-IFRS adjustments   2   1   0   NA   NA
Software licenses (non-IFRS)   4,862   4,836   4,399   NA   NA
Software support (IFRS)   10,571   10,093   8,829   NA   NA
Non-IFRS adjustments   1   0   5   NA   NA
Software support (non-IFRS)   10,572   10,094   8,834   NA   NA
Cloud and software (IFRS)   18,424   17,214   14,315   13,505   12,801
Non-IFRS adjustments   5   11   19   82   81
Cloud and software (non-IFRS)   18,428   17,226   14,334   13,587   12,883
Services (IFRS = non-IFRS)   3,638   3,579   3,245   3,310   3,421
Total revenue (IFRS)   22,062   20,793   17,560   16,815   16,223
Non-IFRS adjustments   5   11   19   82   81
Total revenue (non-IFRS)   22,067   20,805   17,580   16,897   16,304
Share of predictable revenue (IFRS, in %)   61   60   56   NA   NA
Share of predictable revenue (non-IFRS, in %)   61   60   57   NA   NA
         
Operating expenses          
Cost of cloud subscriptions and support (IFRS)   −1,313   −1,022   −481   −314   NA
Non-IFRS adjustments   247   232   88   97   NA
Cost of cloud subscriptions and support (non-IFRS)   −1,066   −789   −393   −218   NA
Cost of software licenses and support (IFRS)   −2,182   −2,291   −2,076   −2,056   NA
Non-IFRS adjustments   238   283   258   263   NA
Cost of software licenses and support (non-IFRS)   −1,944   −2,008   −1,818   −1,793   NA
Cost of cloud and software (IFRS)   −3,495   −3,313   −2,557   −2,370   −2,339
Non-IFRS adjustments   485   516   346   360   411
Cost of cloud and software (non-IFRS)   −3,010   −2,797   −2,211   −2,011   −1,929
Cost of services (IFRS)   −3,089   −2,932   −2,426   −2,660   −2,734
Non-IFRS adjustments   113   167   122   128   132
Cost of services (non-IFRS)   −2,976   −2,765   −2,304   −2,533   −2,602
Total cost of revenue (IFRS)   −6,583   −6,245   −4,983   −5,031   −5,073
Non-IFRS adjustments   598   683   467   487   542
Total cost of revenue (non-IFRS)   −5,985   −5,562   −4,515   −4,543   −4,531
Research and development (IFRS)   −3,044   −2,845   −2,331   −2,282   −2,261
Research and development (in % of total revenue, IFRS)   13.8   13.7   13.3   13.6   13.9
Research and development (in % of total operating expenses, IFRS)   18.0   17.2   17.6   18.5   18.6
Sales and marketing (IFRS)   −6,265   −5,782   −4,593   −4,131   −3,912
General and administration (IFRS)   −1,005   −1,048   −892   −866   −949
Depreciation and amortization (IFRS)   −1,268   −1,289   −1,010   −951   −863
         
Profits and Margins          
Cloud subscriptions and support margin (in % of corresponding revenue, IFRS)   56.1   55.3   55.8   54.8   NA
Cloud subscriptions and support margin (in % of corresponding revenue, non-IFRS)   64.4   65.6   64.3   71.2   NA
Cloud and software margin (in % of corresponding revenue, IFRS)   81.0   80.8   82.1   82.4   81.7
Cloud and software margin (in % of corresponding revenue, non-IFRS)   83.7   83.8   84.6   85.2   85.0
Services margin (in % of corresponding revenue, IFRS)   15.1   18.1   25.2   19.6   20.1
Services margin (in % of corresponding revenue, non-IFRS)   18.2   22.7   29.0   23.5   23.9
Software and support gross margin (IFRS, in %)   85.9   84.7   84.3   NA   NA
Software and support gross margin (non-IFRS, in %)   87.4   86.6   86.3   NA   NA
Total gross margin (in % of total revenue, IFRS)   70.2   70.0   71.6   70.1   68.7
Total gross margin (in % of total revenue, non-IFRS)   72.9   73.3   74.3   73.1   72.2
Operating profit (IFRS)   5,135   4,252   4,331   4,479   4,041
Non-IFRS adjustments   1,498   2,095   1,307   1,003   1,150
Operating profit (non-IFRS)   6,633   6,348   5,638   5,482   5,192
Operating margin (in % of total revenue, IFRS)   23.3   20.5   24.7   26.6   24.9
Operating margin (in % of total revenue, non-IFRS)   30.1   30.5   32.1   32.4   31.8
Financial income, net   −38   −5   −25   −66   −72
Profit before tax (PBT)   4,863   3,991   4,355   4,396   3,796
PBT margin (in % of revenues)   22   19   25   26   23
Income tax expense   −1,229   −935   −1,075   −1,071   −993
Profit after tax   3,634   3,056   3,280   3,325   2,803
Effective tax rate (IFRS, in %)   25.3   23.4   24.7   24.4   26.2
Effective tax rate (non-IFRS, in %)   26.8   26.1   26.1   25.9   27.5
Return on equity (profit after tax in percentage of average equity)   15   14   18   22   21
         
Order Entry          
New cloud bookings   1,147   874   436   NA   NA
Deferred cloud subscriptions and support revenue (IFRS)7)   1,271   957   689   443   317
Orders – Number of on-premise software deals (in transactions)   57,291   57,439   54,120   55,909   59,289
Share of software orders greater than € 5 million (in % of total software order entry)   29   27   22   24   28
Share of software orders less than € 1 million (in % of total software order entry)   38   40   44   44   43
                     
Non-IFRS Adjustments          
Revenue adjustments   5   11   19   82   81
Adjustment for acquisition-related charges   680   738   562   555   537
Adjustment for share-based payment expenses   785   724   290   327   522
Adjustment for restructuring   28   621   126   70   8
Adjustment for TomorrowNow and Versata litigation   0   0   309   −31   0
         
Segment results          
Applications, Technology & Services Segment                    
Segment revenue   19,920   18,963   16,734   NA   NA
Gross margin (in % of corresponding revenue)   74   74   75   NA   NA
Segment profit   8,031   7,723   6,946   NA   NA
Segment margin (Segment profit in % of Segment revenue)   40   41   42   NA   NA
SAP Business Network Segment                    
Segment revenue   1,925   1,616   647   NA   NA
Gross margin (in % of corresponding revenue)   67   68   67   NA   NA
Segment profit   338   317   105   NA   NA
Segment margin (Segment profit in % of Segment revenue)   18   20   16   NA   NA
         
Liquidity and cash flow          
Net cash flows from operating activities   4,628   3,638   3,499   3,832   3,822
Net cash flows from investing activities   −1,799   −334   −7,240   −1,781   −5,964
Net cash flows from financing activities   −2,705   −3,356   4,298   −1,589   −194
Free cash flow   3,627   3,001   2,762   3,266   3,281
Free cash flow in % of total revenue   16   14   16   19   20
Cash conversion rate (net cash flows from operating activities in % of profit after tax)   127   119   107   115   136
Cash and cash equivalents   3,702   3,411   3,328   2,748   2,477
Short-term investments   971   148   95   93   15
Group liquidity (cash and cash equivalents/short-term investments/restricted cash)   4,673   3,559   3,423   2,841   2,492
Financial debts (due to banks, private placements, bonds)   7,826   9,174   11,093   4,308   4,994
Net liquidity   −3,153   −5,615   −7,670   −1,467   −2,502
Days' sales outstanding (DSO, in days)   74   71   65   62   59
         
Assets, equity and liabilities          
Trade and other receivables   6,050   5,362   4,443   3,962   4,006
Total current assets   11,564   9,739   8,999   7,351   6,928
Goodwill   23,311   22,689   21,000   13,690   13,192
Total non-current assets   32,713   31,651   29,566   19,739   19,378
Total current liabilities (including deferred income)   9,674   7,867   8,574   6,347   6,546
Total non-current liabilities (including deferred income)   8,205   10,228   10,457   4,695   5,627
Total equity (including non-controlling interests)   26,397   23,295   19,534   16,048   14,133
Total assets   44,277   41,390   38,565   27,091   26,306
Equity ratio (total equity in % of total assets)   60   56   51   59   54
Debt ratio (total liabilities2) in % of total assets)   40   44   49   41   46
Investments in goodwill, intangible assets or property, plant, and equipment (including capitalizations due to acquisitions)   1,145   676   8,636   1,813   6,939
         
Key SAP Stock Facts          
Issued shares7) (in millions)   1,229   1,229   1,229   1,229   1,229
Earnings per share, basic (in €)   3.04   2.56   2.75   2.79   2.35
Earnings per share, basic (non-IFRS, in €)   3.90   3.77   3.50   3.35   3.01
Earnings per share, diluted (in €)   3.04   2.56   2.74   2.78   2.35
Dividend per share3)(in €)   1.25   1.15   1.10   1.00   0.85
Total dividend distributed3)   1,498   1,378   1,315   1,194   1,013
Total dividend distributed in % of profit after tax3)   41   45   40   36   36
SAP share price7) (in €)   82.81   73.38   58.26   62.31   60.69
SAP share price – peak (in €)   82.81   74.85   62.55   64.80   61.43
SAP share price – low (in €)   64.90   54.53   50.90   52.20   41.45
Market capitalization7) (in € billions)   101.73   90.18   71.60   76.50   74.70
Return on SAP shares4) 1-year investment period (in %)   14.70   25.87   −4.80   4.20   52.10
Return on SAP shares4) 5-year investment period (in %)   17.30   13.99   13.90   21.80   13.10
Return on SAP shares4) 10-year investment period (in %)   9.20   6.72   7.40   7.90   13.80
         
Employees and personnel expenses          
Number of employees5), 7)   84,183   76,986   74,406   66,572   64,422
Number of employees, annual average5)   80,609   75,180   68,343   65,409   61,134
Number of employees in research and development5), 7)   23,363   20,938   18,908   17,804   18,012
Personnel expenses   10,229   10,170   7,877   7,489   7,286
Personnel expenses – excluding share-based payments   9,444   9,446   7,587   7,162   6,764
Personnel expenses per employee – excluding share-based payments (in € thousands)   117   126   111   109   111
Operating profit per employee (in € thousands)   64   57   63   68   66
Women working at SAP (in %)   32   31   31   31   30
Women in management7) (total, in % of total number of employees)   24.5   23.6   21.3   21.2   20.8
Women managing managers6), 7) (in %)   20.8   19.2   15.9   14.3   14.5
Women managing teams6), 7) (in %)   25.9   25.3   23.3   21.7   21.1
Employee Engagement Index (in %)   85   82   79   77   79
Business Health Culture Index10) (BHCI, in %)   78   75   72   67   66
Leadership Trust Index (LTI, in %)   57   52   47   29   NA
Employee retention (in %)   93.7   91.8   93.5   93.5   94.0
Total turnover rate (in %)   8   11   9   8   7
                     
Customer                  
Customer Net Promoter Score9) (in %)   19.2   22.4   19.1   12.1   8.9
         
Environment          
Net Greenhouse gas emissions (in kilotons)   380   455   500   545   485
Greenhouse gas emissions per employee5) (in tons)   4.7   6.0   7.3   8.3   7.9
Greenhouse gas emissions per € revenue (in grams)   17.3   21.9   28.4   32.4   30.0
Total energy consumption (in GWh)   950   965   920   910   860
Energy consumed per employee5) (in kWh)   11,800   12,500   13,400   13,900   14,000
Data center energy consumed (in GWh)   243   249   179   173   160
Data center energy per € revenue8) (in kWh)   11   12   10   NA   NA
Renewable energy sourced (in %)   100   100   100   43   51

1) *SAP Group. Amounts for 2012 to 2016 according to IFRS, unless otherwise stated.

2) As sum of current and non-current liability.

3) Numbers are based on the proposed dividend and on level of treasury stock at year-end.

4) Average Annual Return. Assuming all dividends are reinvested.

5) Full-time equivalents.

6) Relates to different levels of management position.

7) Numbers based on at year-end.

8) Data center energy consumption normalized against € revenue combines a relative measure of required energy to develop and operate solution in internal and external data center.

9) Due to changes in sampling, the 2015 Customer NPS is not fully comparable to the prior year’s score.

10) The BHCI score for 2014 was recalculated from 70% to 72% based on two updated questions in the people survey concerning work-life balance.

 

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