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SAP Integrated Report 2016

To Our Stakeholders

CEO Bill McDermott and CFO Luka Mucic address SAP's strong performance in 2016 and the innovations driving these results.
SAP SE CEO Bill McDermott

Key Facts

We use both financial and non-financial indicators to measure our success
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Increase in non-IFRS cloud subscription and support revenue (2016: €2.99 billion / 2015: €2.30 billion)



Increase in non-IFRS operating profit
(2016: €6.63 billion / 2015: €6.35 billion).


Customer Loyalty

The Customer Net Promoter Score was 19.2% in 2016 (2015: 22.4%).


Employee Engagement

Our employee engagement index increased to 85% in 2016 (2015: 82%).

Our Company

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Our Strategy

We execute on our vision by empowering our customers to become digital businesses through SAP technology

Our Innovations

Our solutions support our customers on their individual paths into the digital economy

Our People

Our employees play a pivotal role in helping our customers succeed in the new digital economy. 

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