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Impact

Through

Innovation

SAP Integrated Report 2016

To Our Stakeholders

CEO Bill McDermott and CFO Luka Mucic address SAP's strong performance in 2016 and the innovations driving these results.
 

Key Facts

We use both financial and non-financial indicators to measure our success
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+31%

Growth

Increase in non-IFRS cloud subscription and support revenue (2016: €2.99 billion / 2015: €2.30 billion)

+4%

Profitability

Increase in non-IFRS operating profit
(2016: €6.63 billion / 2015: €6.35 billion).

19.2%

Customer Loyalty

The Customer Net Promoter Score was 19.2% in 2016 (2015: 22.4%).

85%

Employee Engagement

Our employee engagement index increased to 85% in 2016 (2015: 82%).

Making Connections

We believe that social, environmental, and economic performance are interrelated, with each creating tangible impacts on the others.

 

 

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€45–55 million

Employee Engagement Index

Our analysis has found that a +/- 1 percentage point change in Employee Engagement Index had a €45–55 million impact on non-IFRS operating profit. 

€80–90 million

Business Health Culture Index

Our analysis has found that a +/- 1 percentage point change in Business Health Culture Index had an €80–90 million impact on non-IFRS operating profit.

€50–60 million

Employee Retention

Our analysis has found that a +/- 1 percentage point change in employee retention had a €50–60 million impact on non-IFRS operating profit.

€5 million

Carbon Emissions

We have determined that a 1% decrease in carbon emissions would have a €5 million impact on non-IFRS operating profit.

Our Company

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Our Strategy

We execute on our vision by empowering our customers to become digital businesses through SAP technology

Our Innovations

Our solutions support our customers on their individual paths into the digital economy

Our People

Our employees play a pivotal role in helping our customers succeed in the new digital economy. 

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